Associate Systems Engineer

About GroupHEALTH

At GroupHEALTH, we’re proud of the work we do – but it’s how we do it that truly sets us apart. We’re a fast-moving, ever-evolving, stable organization with deep roots and a bold vision: to transform the way Canadians experience benefits. We combine agility with long-term stability to create meaningful impact.

Here, you’ll find more than just a job. You’ll find a purpose-driven, people-first culture where kindness, collaboration, and curiosity thrive. Whether you’ve been here fifteen years or fifteen days, you’ll notice right away – our people are genuinely invested in one another’s success and delivering exceptional experiences to our clients and plan members.

About the Role

The Associate System Engineer (SE) will be supporting the day-to-day IT operations environment primarily focusing on tier 1-2 technical support for GroupStrength based in Winnipeg and extending to the Family of Companies across Canada. Additional responsibilities could include supporting systems and applications on-premises, cloud, SaaS. Reporting directly to the Supervisor, IT Operations and working with the rest of the team to support uniform solutions that meet our business objectives.

This role will be hybrid working a few days in the Winnipeg office each week.

What to Expect in Your First 3 Months

• Acquire a comprehensive understanding of GHFoC’s IT
• Operations to effectively navigate and troubleshoot within the systems
• Acquire a comprehensive understanding including hands-on experience of our onboarding/offboarding and user lifecycle management to successfully enable employees to be productive as soon as possible
• Establish connections and build relationships with key personnel at the GroupStrength office and across relevant departments to facilitate smooth cross functional collaboration and information sharing
• Collaborate closely with other department team members and peers to actively engage in knowledge transfer sessions, gaining insight into typical day-to-day tasks, processes, and best practices. Strive to master these tasks to contribute effectively to the team's goals and overall success.
• Develop a strong familiarity with the various departments and business operations of GroupStrength and family of companies, ensuring a solid grasp of the overall company's structure and business.

What You'll Do

• Maintain, manage and prioritize Help Desk queues and tasks Provide 1st, 2nd level support to on and off-site employees, including onboarding and offboarding of full-time, employees.
• Communicate effectively with end users and stakeholders – status updates, next steps, confirmation of issue resolution etc.
• Maintain complete documentation of work done/steps taken within tickets for historical reference or escalation purposes.
• Manage/update, monitor inventory of IT assets, ensuring accurate and up-to-date records
• Receive, ship, and manage the logistics of equipment, ensuring timely and secure delivery to designated locations
• Liaise with vendors and other IT personnel for incident resolution
• Participate in proactively in monitoring the health of overall IT environment including on-premise, cloud, disaster recovery,
• Install, configure, test and maintain operating systems, application software and system management tools when needed
• As needed, ability to research and find possible solutions to issues based on vendor documentation, help forums, knowledge bases (Microsoft etc.)
• Support on-call for afterhours requirements as needed
• Occasional evening and weekend and travel required when necessary

What We're Looking For

• Certificate or Diploma in a related field or equivalent industry experience
• 1-3 years’ experience in a similar role as a tier 1/2 support
• Experience with Office 365 Administration (tenant, Exchange, SharePoint, OneDrive, Teams)
• Experience with VOIP telephony specifically Ring Central and MS Teams
• Experience with Active Directory (including Azure AD), Intune, Group Policy.
• Ability to work both independently and in a team environment
• JIRA Service desk experience a plus
• Experience with scripting and automation tools such as PowerShell, ManageEngine experience is a plus
• Information Technology Infrastructure Library (ITIL) knowledge and experience a plus
• Experience troubleshooting connectivity TCP/IP, DNS, client VPN and tools such as ping, nslookup, etc.
• Experience from hospitality industry is an asset as it aligns with customer experience expectations we strive to provide

Critical Competencies for the Role

• Client Centric- Prioritizes and takes action based on the needs of both internal and external clients
• Effective Communicator - Communicates clearly, in a positive and respectful manner. Interacts with others to build relationships through tact and diplomacy.
• Embrace Change - Thrives in a constantly changing environment by adjusting thinking and behavior to be resilient
• Organized -Invests time in upfront planning to achieve goals and objectives.

Compensation

At the time of this posting, the estimated annual base salary pay range for this position is $60,000-$70,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only pay and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.

Why Join Us

• Beyond salary, we offer generous paid time off, extended health and dental benefits, RRSP matching, and flexible work options
• Wellness support, including comprehensive mental health resources, to prioritize your well-being both in and out of the workplace
• A supportive culture, with opportunities to grow, and where our team members feel valued and empowered to thrive

Accommodation and Inclusion

GroupHEALTH is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We’re here to help

If you’re ready to do meaningful work and grow your career with GroupHEALTH, we’d love to hear from you. Click Apply to submit your application.