Senior Salesforce Administrator

Job Description Summary

As the Senior Salesforce Administrator, you will be instrumental in the strategic configuration, maintenance, and optimization of the Salesforce platform. This role involves close collaboration with the Salesforce team and other departments to translate complex business requirements into tangible, strategic solutions within the platform. A key focus will be designing and building unique solutions to satisfy specific business needs. Furthermore, you will support evolving business demands by creating comprehensive documentation for end-user services and defining clear Service Level Agreement (SLA) metrics.

Please note this is a fixed-term 12 month contract.

Job Description

Duties and Responsibilities

• Serve as the primary contact person for users, supporting them with answering questions and resolving issues across Sales, Service and Marketing Cloud while cultivating a positive support experience

• Create an optimal user onboarding experience by managing the users and licenses in Salesforce based on roles and profiles. This includes setting up new users and deactivating users, providing permission sets, and adding/removing them from public groups and queues

• Maintain high standards of data quality through regular audits, cleansing, and enforcement of validation and duplicate rules. Manage data imports, exports, and storage needs while ensuring compliance with data governance standards

• Leverage standard Salesforce automation to streamline user tasks and standardize business processes

• Manage and build reports and dashboards in conjunction with user input and assist with regression testing during Salesforce releases and assist with Testing/QA

Knowledge and Qualifications

• Bachelor's degree with 4+ years of Salesforce Administrator experience

• Salesforce Administrator Certification is required and Salesforce Certified Advanced Administrator certification is considered an asset

• A process-oriented and resourceful individual with excellent time management and is able to effectively prioritize workload with good tolerance for ambiguity and changing priorities

• Proficient with Google Suite, Salesforce Data Loader and SOQL

• Excellent time management and prioritization skills to respond to business needs alongside critical analytical thinking and data-driven decision making skills

#LI-KL1 #Onsite

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

$81,700.00 - $122,500.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.