Client Service Assistant - Private Client Services

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Client Service Assistant to join our team in our Langley Office!

As a Client Service Assistant in our Private Client Services division, you will be responsible to provide a high level of customer service for current and potential personal lines customers by providing service oriented and informative support regarding our insurance products. This position embraces business development, promotion of our product offering, and work flow improvements in relation to online business.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your day as a Client Service Assistant

Administrative

• Prints correspondence as needed and maintains electronic files (EPIC) to ensure that they are organized and up to date.
• Process cover notes/binders, invoices, renewal and endorsement letters, memos, and other documentation as required.
• Organizes and manages activities, ensuring timely follow-up on outstanding tasks and items.
• Processes incoming mail and directs to the appropriate person on the Team.
• Ensures all correspondence is accurate and flows in a timely manner.

Accounting

• In conjunction with the Client Executives, monitors and follows up on outstanding client accounts receivables, as requested.
• Works with the Accounting Department and insurers to resolve accounting discrepancies and related issues.

Client/Insurer

• Deliver outstanding client service by addressing needs promptly and ensuring a positive experience
• Obtain required underwriting information for client referrals
• Responds to telephone calls and written inquiries from clients and underwriters in a timely and professional manner.
• Assists the Client Executives in preparing underwriting submissions and client proposals when required.
• Requests and follows up with insurers and clients for outstanding information, endorsements or documentation, as applicable.
• Provides a first review of the policy documents.
• Processes payments
• Enter quotes into Applied Rating Services, and the applicable company portal(s)
• Perform home evaluators
• Perform remarkets of policies

General

• Follows BFL policies and procedures, including security and quality procedures, as currently set out and as amended from time to time.
• Other miscellaneous duties and special projects as required.

Our ideal candidate

• Level 2 license (insurance designation, CAIB or CIP preferred), or working towards
• Extremely detailed.
• Must be client focused and service oriented.
• Maintenance of licensing requirements/continuing education.
• Excellent communication skills, listening, verbal and written.
• Ability to work well independently, as part of a team and with others throughout the organization.
• Positive attitude and a desire to grow.
• Willingness to go beyond the job description.
• Good knowledge of Microsoft Word, Outlook, Excel, and PowerPoint.

The expected salary for this role ranges from $55,000 to $65,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

About BFL CANADA

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Office information

Our Langley office is located in Walnut Grove, just off Highway 1 and minutes from the Golden Ears Bridge. Employees enjoy the convenience of free on-site parking and a fully equipped gym in the building, perfect for a workout before or after work. The surrounding area offers a variety of nearby amenities, adding to the ease and enjoyment of the workday.

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BFL CANADA is an equal opportunity employer.

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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