Customer Support Administrator

Texcan provides customers with high quality wire and cable products at the best value possible. As one of Canada’s largest distributor for over 45 years, we have built a reputation for going to great lengths for our customers. We supply solutions for a variety of different markets in residential, commercial, industrial and emerging green markets such as wind farms, solar energy, hydroelectric, water and waste treatments.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

*Please note that the internal title upon joining Texcan would be Administrative Assistant.

What's In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best.
• Attractive compensation with benefits and “other perks” such as tuition reimbursement.
• Employee Referral provides the opportunity to earn more while you work by referring one of the best you know.
• In-depth process and product training provided by a mentored approach, product knowledge sessions hosted by the Product Manager and lunch and learn meetings.
• We house the largest inventory to better service our customers and deliver on sales commitments.

What’s In It for You?

• You will be joining a market leader with over 45 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best.
• Attractive compensation with benefits and “other perks” such as tuition reimbursement.
• Employee Referral provides the opportunity to earn more while you work by referring one of the best you know.
• In-depth process and product training provided by a mentored approach, product knowledge sessions hosted by the Product Manager and lunch and learn meetings.
• We house the largest inventory to better service our customers and deliver on sales commitments.

Job Overview:

We are seeking a detail-oriented and proactive Administrative Assistant to join the Texcan Edmonton Sales team. This role is ideal for someone with strong organizational skills and a passion for supporting office operations in a dynamic environment.

Responsibilities:

• Answering phones, filing, incoming/outgoing mail, accounts receivable, ordering office supplies and office equipment maintenance (call contractor).
• Assisting with payroll back-up, credits, debits, freight claims.
• Processing reel returns/ maintenance.
• Responding to customer service and customer complaints.
• Preparing outgoing mail and correspondence including e-mail and fax.
• Creating reports using Excel.
• Preparing expense reports.
• Organizing conferences/meetings (catering, booking rooms).
• Preparing promotional packages.
• Assisting with inventory control for promotional incentives.
• Liaising with customers/clients.
• Maintaining printer/photocopier toner cartridges inventory.
• Respond to requests to pull paperwork: Invoices, receiving reports, Etc.
• Processing cash sales/customer payments.
• Obtaining freight rates.
• Back-up invoicing & exception follow up.
• Other duties as required.

Requirements:

• One to three (1-3) years administration experience in a busy office environment.
• High School Diploma required. Preferably post-secondary education in Administration or Business Management.
• Must be proficient with MS Office (Excel, Outlook, Word, PowerPoint).
• Self-motivated with strong administrative and analytical skills.
• Exceptional organizations skills with the ability to effectively multitask.
• Effectively prioritizing tasks.
• Optimizing time effectively.
• Pays attention to detail with high level of accuracy.
• Ability to work with a team and independently.
• Professional phone and email étiquette.
• Strong verbal and written communication skills.
• Willingness to learn new initiatives that support the department.

Benefits & Perks

• We offer a competitive salary, plus a full set of benefits.
• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.