Customer Service Representative Burnaby, BC

What are we looking for

At Cosentino () we are looking for a Customer Service Representative located in Burnaby, BC, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

What you will do

As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, order confirmations, and invoicing and collections.

As a Customer Services Representative, you will be handling different responsibilities:

• Responsible for developing and maintaining customer relationships by handling different operative responsibilities.
• Processing, monitoring, and following up on customer purchasing orders.
• Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and sales team in case of discrepancies.
• Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.
• Creation of invoices and corrections, if necessary, as well as returns of material.
• Scheduling visits to the showroom, leading material views & reservation of specific material.
• Solving customer issues from order to delivery and maintaining customer account receivables.
• Providing customer support over the phone, face-to-face, and via email.
• Performing analysis in SAP as requested by General Manager, Operations Manager or the sales/promotion force.
• Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials.
• Logging attending to daily visitors and events, recording each visitor/event into SalesForce.
• Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
• Other tasks upon request of the manager.

Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.

What you need to succeed

EXPERIENCE
Required:

• 3+ years of experience in Customer Service.
• 2+ years of experience with invoicing and order entry.

Desired:

• Customer Service experience in construction, manufacturing, distribution or related industry experience

EDUCATION
Required:

• High School Diploma/GED

Desired:

• College degree

KNOWLEDGE
Required:

• Computer literacy to a relatively high standard: Outlook, Excel, Word.

Desired:

• Use of SAP, ERP or order system

SKILLS
Required:

• Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization.
• Ability to multi-task and work in an extremely fast-paced environment.
• Exceptional customer-facing and interpersonal skills, both written and verbal.

What we do offer

At Cosentino, you will join a company:

• With an international mindset and presence in 80+ countries
• With an amazing growth story, sustained by extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
• In which you will be able to grow your career and develop your leadership skills

The hourly range for this position is between $19 - 26/hr
Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is also eligible Potential Annual Award depending on individual performance and Company performance, in accordance with the terms of the Company’s plan.

The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.