Service Team Lead / Supervisor / Shift Manager

Bourbon & BakerTallgrass Tap House, Manhattan, KS, US

30+ days ago

Salary

CA$18.00–CA$23.00 hourly

Job type

Full-time

Job description

Company : LOLO Hospitality @ Tallgrass Tap House

Position : Service Team Lead

Job Classification : Full Time, Non-Exempt

Benefits Eligibility : Eligible

Reports To : Tallgrass Tap House Assistant General Manager or General Manager

Summary of Role : The Service Lead oversees daily service-related execution. It monitors, coaches and improves the performance and success of the service team. This role includes oversight of and involvement in : team leading, service execution, guest experience, cleanliness, and company policy adherence. The primary goal of this role is to create memorable guest experiences, that help advance the team reputation, through coaching and accountability of service team members.

Work Schedule : 35-40 hours per week; will vary based on business volume. Schedule will vary based on business need but a generally consistent weekly schedule can be expected. Evening and weekend shifts required.

What’s in it For You :

Hourly pay within the pay range of $18.00-$23.00 per hour based on experience
Health and Dental Insurance offered, company pays half
Paid Time Off
Short Term Disability Insurance
Life Insurance
Holiday Pay for company observed holidays
50% discount at all company locations
Eligible for Employee Referral Bonus Program
Mentor-guided career & personal development opportunity, via our 1-1 program
Potential for access to industry related certifications
Company sponsored gatherings and events

Key Responsibilities :

Primary focus is in-shift success of Front of House team

Responsible for training, knowledge and guest delivery execution during each scheduled shift

Complete all managerial tasks that occur in-shift, including but not limited to : putting away liquor orders, reconciling cash drawers, checking out servers, submitting liquor orders, etc

Responsible for reconciling all guest complaints and service failures that occur in-shift

Responsible for performance and success of entire team working on your shifts

Responsible for restaurant being opened and / or closed properly each day through training and verification

Responsible for cleanliness of restaurant while on shift

Has in-shift oversight of reservation book, special occasions and large parties

Maintain labor dollar goals set by General Manager by cutting staff appropriately

Communicate professionally & efficiently with guests and colleagues

Perform other duties as dictated by business need & directed by AGM, GM, Exec Chef, or Managing Partners

What We Need From You :

Leadership and team management experience preferred

Ability to communicate in and understand the predominant language of our guests

A passion for hospitality and creating memorable experiences for others.

Strong verbal and written communication skills

Ability and willingness to move quickly, efficiently and safely through the restaurant

Strong work ethic to execute demanding mental and physical work under pressure

Positive attitude that remains consistent under pressure

Physical Demands :

Ability to be on your feet, walking and standing up to 8 hours

Ability to climb stairs multiple times during a shift

Ability to reach & lift above the head as needed

Ability to lift, balance and move items up to 30 lbs. (Primarily this will be large food trays)

Ability to squat, bend, and twist your body as needed

Ability to function in a work environment that is, at times, hot, loud, in tight spaces with colleagues, contains wet and slippery surfaces

Ability to effectively read, write, and verbally communicate

related search keywords : restaurant front of house FOH food dining kitchen dining room BOH server assistant cook taphouse hospitality waiter waitress bartender bartending fulltime restaurateur

Create a job alert for this search

Shift Supervisor • Tallgrass Tap House, Manhattan, KS, US