Coordinator, Rapid Response Sales Support

Wyndham Hotels & Resortsis now seeking aCoordinator Rapid Response Sales Support to join our teaminSaint JohnNew Brunswick.

Why Wyndham

By joining Wyndham Hotels & Resorts you will play an integral role in our mission to make hotel travel possible for all. Youll be part of the largest hotel franchise company in the world where we strive to deliver the best value to our owners and guests. Most importantly youll be entrusted to live our unique Count on Me culture set by our core values of integrity accountability inclusive caring and fun. At Wyndham we provide all team members the opportunity to grow through best-in-class training and career development leadership training mentorship opportunities and educational support. Supporting our team members is a top priority which is why we offer competitive compensation and benefits vacation team member appreciation days workplace flexibility and much more. At Wyndham Hotels & Resorts we value and embrace a culture of diversity equity and inclusion that supports team members of all backgrounds and experiences. We cant wait to welcome you!

The Role

The Rapid Response Sales Support Coordinator will provide crucial assistance to Wyndhams sales team and customers helping enable revenue growth while gaining exposure across all aspects of the end-to-end sales process. Primary responsibilities include supporting sellers by handling activities across the sales process and across multiple opportunities. Sales Coordinators support existing customers by addressing inbound requests and processing bookings. The ideal candidate is highly motivated by team success and collaborates effectively with customers hotels vendors and internal teams to help drive new sales for Wyndham.

This Work from Home position is located in Saint John New Brunswick. Our team members also attend in-person collaboration days and meetings .

What youll do

• Receive and manage inbound requests from sellers and clients via phone and email
• Communicate with sellers clients and hotels using Salesforce and Outlook
• Process urgent incoming opportunities and complete bookings within strict service levels (1-4 hours)
• Source hotel options for Extended Stay or project-based requests
• Modify or cancel bookings
• Utilize multiple reservation systems (CR / PMS) to manage booking updates
• Engage with hotels to push reservations through at sold-out properties
• Ensure IATA and Corporate IDs are attached to all applicable reservations
• Create and run reports to ensure data accuracy
• Collaborate with Wyndham Commissions team for account consolidation
• Complete folio retrieval for all bookings across all systems
• Perform additional administrative functions as required by GSO Team or Account
• Coordinator will become subject matter experts within assigned segments
• Coordinator will be required to assist with other accounts or in alternate segments when needed
• Flexible scheduling is required including evenings and weekends. Potential for rotating schedule or on-call work based on business needs
• Coordinator will also be expected to resolve within reason basic customer service-related issues surfaced by key accounts

Youll be successful if you have

Required Qualifications / Experience

COMPANY OVERVIEW :

Wyndham Hotels & Resorts is the worlds largest hotel franchising company by the number of properties with approximately 9200 hotels across over 95 countries on six continents. Through our network of approximately 872000 rooms appealing to the everyday traveler Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany N.J. with offices around the world in London Shanghai Buenos Aires Dubai and more Wyndham employs more than 2000 corporate team members worldwide who are dedicated to the Companys mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brandsthink household names like Wyndham La Quinta Ramada Days Inn and Super 8Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture commitment to flexibility and core values of Integrity Accountability Inclusivity Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location : Saint JohnNew Brunswick

Employment Status : Full-time

Required Experience :

IC

Key Skills

Gems Jewellery,Jsf,Business Consultancy,DCS,Audit

Employment Type : Full Time

Experience : years

Vacancy : 1