ServiceNow CMDB & ITOM Developer

Position Summary

We are seeking a skilled and proactive ServiceNow Developer with deep expertise in Configuration Management Database (CMDB) and experience integrating monitoring and inventory systems such as Splunk, SolarWinds, and Cisco Meraki. The ideal candidate will also manage certificate inventory within ServiceNow and ensure seamless data flow and event correlation across platforms.

Key Responsibilities

CMDB Development & Maintenance

• Design, implement, and maintain CMDB models and CI classes.

• Ensure accurate CI population and relationships using Discovery and integrations.

• Implement reconciliation rules, identification rules, and normalization processes.

Certificate Inventory Management

• Develop and maintain a centralized certificate inventory within ServiceNow.

• Automate certificate discovery, expiration tracking, and renewal workflows.

Integrations

• Splunk Integration

• Configure and maintain integration for event ingestion and correlation.

• Enable actionable alerts and incident creation from Splunk events.

• SolarWinds Integration

• Integrate SolarWinds for real-time infrastructure monitoring and CMDB updates.

• Map SolarWinds data to ServiceNow CI classes and event tables.

• Cisco Meraki Integration

• Develop custom integrations to ingest Meraki network device data into CMDB.

• Enable event monitoring and alerting from Meraki systems.

Event Management

• Configure Event Management to correlate and prioritize events from multiple sources.

• Implement alert rules, thresholds, and remediation workflows.

Development & Scripting

• Write and maintain scripts (Business Rules, Script Includes, Flow Designer, etc.).

• Develop custom applications and modules as needed.

Collaboration & Documentation

• Work closely with infrastructure, network, and security teams.

• Document integration architecture, workflows, and support procedures.

Required Qualifications

• 3+ years of hands-on ServiceNow development experience.

• Strong understanding of CMDB architecture and ServiceNow Discovery.

• Experience with certificate lifecycle management in ServiceNow.

• Proven experience integrating Splunk, SolarWinds, and Cisco Meraki with ServiceNow.

• Proficiency in JavaScript, REST APIs, and ServiceNow scripting.

• Familiarity with ITOM modules (Discovery, Event Management, Orchestration).

• Excellent problem-solving and communication skills.

Preferred Qualifications

• ServiceNow Certified System Administrator or Implementation Specialist.

• Experience with MID Server configuration and troubleshooting.

• Knowledge of network and infrastructure monitoring tools.

• Familiarity with Agile development methodologies.