B2B Account Manager

Description

:

The Account Manager – Client Retention plays a key role in maintaining and strengthening long‑term customer relationships. This role focuses on delivering exceptional service, identifying opportunities to enhance client satisfaction, and proactively reducing churn within an assigned book of business. Using a consultative approach, the Account Manager ensures clients receive the right Waste Connections solutions to meet their evolving needs while fostering loyalty and long-term partnerships.

As an Account Manager with us, the minimum responsibilities are:

• Manage and nurture an assigned book of business, serving as the main point of contact for all client needs within Hamilton territory.

• Drive client retention efforts by building strong relationships, understanding account trends, and proactively addressing potential issues.

• Cultivate a deep understanding of each customer’s operations, service requirements, and pain points to provide tailored recommendations.

• Monitor account activity, identify service improvement opportunities, and collaborate with internal teams to implement solutions.

• Engage in regular outreach (calls, meetings, on-site visits when needed) to maintain a personal connection with key decision makers and influencers.

• Respond promptly to customer concerns and inquiries, ensuring timely resolutions and a consistently positive client experience.

• Use Salesforce CRM to document interactions, track account insights, and maintain accurate customer records for follow-up and reporting.

• Identify opportunities for account expansion, including service upgrades or cross-selling where appropriate, while prioritizing retention goals.

• Support churn reduction strategies, working closely with the District team to understand risk indicators and intervene before issues escalate.

• Maintain strong communication and presentation skills, effectively conveying value and reinforcing long-term partnership benefits.

What We Need From You:

• 3-4 years of solid business to business (B2B) sales experience

• Experience with contract selling will be an asset

• Excellent communication and time management skills

• Knowledge of Microsoft Office (word, excel, etc.)

• Knowledge of Salesforce, or comparable CRM tool is a plus

• Must have own vehicle for existing customers and new prospects

What You’ll Get From Us:

• Base salary of $55k annually plus monthly uncapped commission

• Comprehensive benefits package

• Annual Chairman’s Club recognition for top national performers