SUMMARY
The Service Operations Manager HVAC, FMO is responsible for the effective management of a team of Facility Coordinators that are dedicated to the HVAC category for work order management. Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements, process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.
KEY DUTIES & RESPONSIBILITIES
People Leadership
People leadership responsibilities include but are not limited to:
• Manage a team of Facility Coordinators assigned to various accounts supported by BGIS.
• Responsible for people-oriented activities including but not limited to employee engagement, development, and performance management, hiring and retention, compensation recommendations.
• Ensures each of your team member’s work is performed in accordance to all internal and external requirements.
• Maintain current awareness and knowledge of all applicable regulations and requirements and ensure your team is made aware of the specific regulations and requirements that apply to their individual portfolios.
• Establish annual objective setting with your team and conduct semi-annual and annual performance reviews.
Operations Management
• Manages work orders with a focus on cost control (OT, efficiency, , and weekly work order expenditures.
• Collaborates with relevant concerned parties to review, develop, refine and implement processes and standard operating procedures.
• Recommends and implements technologies to achieve greater efficiencies and productivity.
• Maintains current awareness and ensures compliance with all applicable regulations and requirements.
• Monitors and drives team performance to ensure achievement of service level agreements and performance metrics.
• Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform.
• Collaborates with FMO, Dispatch and CMMS teams for effective service delivery.
• Investigates and resolves operational issues.
• Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction.
• Provide support with operational tools/programs including but not limited to: as GeoTab, Lone Worker, PMR and ODP.
• Other duties as required.
Strategic Leadership
• Expansion of Facilities Services business, including hands on on-boarding of new clients and providing strategic leadership and insight to the accounts they support.
• Providing monthly reporting to the accounts that they support.
• Driving continuous improvement and process improvements.
• Other duties as assigned
KNOWLEDGE & SKILLS
Licenses and/or Professional Accreditation
This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.
Service Operations Manager HVAC, FMO • Edmonton, AB, Canada
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