Desktop Support Technician - Intermediate (CAN)

Location : Markham, ON

Pay Rate : $50-62 / hr on w2 (all inclusive)

Duration : 12 months

JOB DUTIES : This position is a support position covering the desktop and laptop needs of the client community. Must have thorough knowledge of Windows XP and Vista as well as Linux administration support.

EXPERIENCE AND EDUCATION :

• 2-3 years of experience with Desktop Support or Helpdesk;2-3 years of experience with Active Directory / Windows Server / Exchange administration and troubleshooting;2-3 years of experience with Mobile Devices (Windows, iOS and Android );
• 1-2 years of experience with VPN / Remote Connectivity;1-2 years of experience with VoIP;
• Experience with in-depth troubleshooting methodologies in a heterogeneous environment, multifunction devices, Cisco IP phones, documentation, cabling and networking;
• Thorough knowledge of Windows XP and Vista as well as Linux administration support;
• Windows 7 experience, preferred;

Thorough knowledge of the VI editor, preferred;Experience with MS Exchange and Office 2003 and 2007, required;Must be familiar with general networking configuration and support, desktop and laptop trouble shooting skills and a thorough knowledge of internal system hardware;Strong communication and customer service skills, required;Knowledge of ticketing systems, preferred;Must have their A+ certification and Red Hat certification