Mgr, Software Fulfillment

The Company :

Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world.

Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe : Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard.

From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another.

And, of course, to be themselves.

Entrust is seeking a Manager, Software Fulfillment specific to the Software Fulfillment Team. This position will be responsible for leading the Software Fulfillment team which will play an integral role in the success of enablement throughout Entrust.

One main responsibility of this position will be the primary member leading testing for acquisition integrations and new product introduction on the SF team.

This person will be the subject matter expert on the Entrust platforms and help enable, verify, and signoff on released features and functionality in relation to fulfillment across platforms.

Responsibilities :

• Lead the software fulfillment team to unsure the success of enablement throughout Entrust.
• Manage the fulfillment of commercial software and process license renewals as necessary.
• Provide necessary work direction and manage projects effectively through planning, organization, and project management.
• Key decision maker regarding software fulfillment requirements and solution design on a variety of projects and product launches as assigned.
• Core team member on all product, enhancement, and Conference Room Pilots (CRP), User Acceptance Testing (UAT) requests for SF functions for a variety of products, product launches and acquisitions.
• Represents the needs of the global software fulfillment team by utilizing a strong working knowledge of both the software fulfillment team processes / functions as well as Oracle and salesforce.

com functionality and shares / participates in all requirements gathering sessions.

• Collaborate in conjunction with the Business Systems analyst / IT to design reports specific to these new releases / integrations, which include designing test cases and providing direction and instruction to the analyst and others as needed.
• Executes assignment of test cases for commissioning / onboarding and identification of system issues and limits.
• Defines the scope of testing within the context of each release / delivery.
• Creates, generates, analyzes and maintains reports detailing the daily operations of the systems and to identify opportunities for continued improvement.
• Acts as the project liaison in taking actions, gathering and sharing pertinent information and notes, and capturing process definition to provide to software fulfillment and trade compliance leadership and trainer to support for launch of new products.
• Develops and maintains strong, effective working relationships with internal teams, partners, and customers at all levels to effectively influence and be the voice of software fulfillment on project teams.
• Other duties as assigned.

Basic Qualifications :

• Bachelor’s degree or equivalent education and / or experience
• Minimum 5 years software fulfillment experience
• Minimum 5 years’ experience in managing and mentoring multiple people / teams.
• Minimum 2 years broad professional experience with project and UAT testing
• Strong desire and ability to learn new technical skills required to perform minor application development tasks and support related system integrations.
• Able to work independently and in a team environment, demonstrating professional demeanor in all work-related interactions.
• Ability to think outside-of-the-box to solve challenging problems and drive continuous improvement.
• Ability to juggle competing demands and priorities while maintaining strong attention to detail.
• Ability to work independently with minimal supervision and exercise good judgment.
• Strong interpersonal skills. Comfortable communicating at all levels. Willing to provide critical feedback to management.
• Demonstrated ability to engage with internal technical engineers on issue resolution and to have advanced understanding of software fulfillment principles.

Preferred Qualifications :

• Bachelor’s degree in IT or related field
• Experience in a service or manufacturing environment utilizing integrated business systems (Oracle preferred)
• Experience with subscription products including the management of and subscription billing models such as recurring billing and usage based
• Experience with Zuora, Salesforce CPQ, Oracle EBS, or other Quote to Case business applications
• Ability to engage and interact with various teams with impact and influence

Compensation Range :

The pay range for this position is 115000 - 170000 Pay ranges will vary and will be set in the applicable currency. Actual compensation will be determined based on geographic location, education, skills and experience.

Please speak with the recruiter for more details.

Entrust is an EEO / AA / Disabled / Veterans Employer

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas.

We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

Recruiter : Steve Donahue

Steve Donahue