Licensed Insurance Representative

Company: CGIC
Employment Type: Regular Full-Time
Work Model: Office-Based
Language: Bilingualism in English and French is required.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Distribution team aspires to be the leader in client engagement among Canadian Insurers. We strive to provide a seamless and personalized client experience. Our knowledgeable and trusted team is committed to delivering financial services solutions to meet our clients' unique needs. The Customer Service and Insurance Sales Representative is responsible for providing quality customer service, underwriting and sales to new and existing clients, face to face within the agency office environment as well as over the telephone.

How you will create impact:

• Quote and sell basic automobile and property insurance to clients in accordance with the sales quality call flow, sales processes and underwriting guidelines.
• Advise and coach clients on what type of coverage/policy would best meet their needs with some guidance as needed.
• Identify and make recommendations for additional products/services that benefit the client.
• Provide fundamental front line underwriting during client transactions and in determining whether a client qualifies for a quotation.
• How you will succeed: You influence change and are committed to continuous improvement, exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.

To join our team:

• You value self‑improvement and actively seek learning opportunities.
• You demonstrate strong interpersonal and communication skills.
• Experience in customer service and sales is an asset.
• Post‑secondary education is an asset.
• Bilingualism in English and French is required.
• Experience in the insurance field or in a contact centre is an asset.
• You meet provincial licensing requirements and commit to completing ongoing training to obtain and maintain the necessary licences

What you need to know:

• This role operates in Tracadie within an agency office environment with a combination of face to face client interaction as well as call center duties, where a high level of audio and visual concentration is required for extended periods of time.
• Work hours – Monday to Friday 9am to 5pm.
• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.
• Achievement of set goals for customer service, sales, quality and productivity with guidance and support.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary range$$43, to $72,​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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