Claims Coordinator

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners.

Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success.

We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Position Details

What You Will Do

• Administration associated with documented internal control processes
• Maintain, update and amend as required established program administrative controls
• Assist in establishing, documenting, updating and verifying adherence to contractual service and performance standards
• Manage monthly claims accruals processes and reconciliation with reporting to finance and senior management
• Manage activity with respect to active claims services agreements
• Responsible for processing new claims in various systems, entering data in systems and recording in claims logs
• Maintain and develop library housing materials related to specialty insurance and program business including claims reporting and handling procedures, contracts, policy wordings, underwriting guidelines etc
• Serve as liaison for the claim department with internal and external auditors
• Serve as liaison between underwriting, brokers, claims service providers, vendors as well as internal and external stakeholders
• Administration of specialty programs including initial evaluations regarding claims processing
• Actively manage Claim Audit Program Schedule complete with necessary updates and current status
• Prepare and distribute monthly, quarterly and annual claims reports to internal associates, third party administrators, brokers and external adjusters
• Provide regular analysis with reporting on individual programs, division performance, trends and patterns
• Review and report on compliance with established key indicators measuring service and performance.
• Develop, analyze and report on vendor related loss adjustment expenses
• Support with recovery requests and demand letters (creation and tracking) under guidance
• Tracking early recovery efforts through confirmed estimates. Adapt estimate notes for pending Adapt payment approval
• Support technical services for estimate tracking and confirmation for invoice payment under guidance

Who You Are

• Post-secondary education completion preferred
• Organizational awareness and detail oriented with a strong focus on quality
• Excellent communicator (oral and written) with emphasis on strong business writing skills
• Excellent interpersonal, analytical, decision making and problem-solving skills
• CIP designation or working towards completion is preferred
• Prior experience in claims administration is an asset
• Knowledge and proficiency with Microsoft Power BI is an asset
• Specialty claims program management experience is an asset

What’s In It For You

• Competitive total compensation and benefits package
• Annual shared success program based on performance
• Annual merit increases based on performance
• Defined Contribution Pension Plan with a matching contribution component
• Complimentary CAA Membership

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

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