Vendor Manager

SUMMARY

The Vendor Manager is responsible for the maintenance and enhancement of The Vendor Management System and performance activity related to vendor operations, efficiency and risk. Specific responsibilities include but are not limited to oversight and governance of vendor performance measurement and management, deployment of vendor performance score cards as well as organization and facilitation of the cross-client Supplier Business Review process.

In addition, the individual in this role is also responsible to ensure appropriate actions, plans and follow-up activity is in place to drive improved vendor performance. This individual will proactively monitor strategic suppliers’ service delivery activities, prioritizing and escalating accordingly to functional and senior leadership to ensure client brand protection, compliance to obligations and timely execution of deliverables.

The Vendor Manager implements and oversees process improvement initiatives of Procurement activities.

KEY DUTIES & RESPONSIBILITIES

Planning and Scheduling

• Schedules Supplier Business Reviews, collects and prepares data, decks and maintains action register
• Develops, recommends and facilitates Vendor Performance improvement plans
• Engages with vendors and Sourcing/SCA teams to ensure requirements are maintained
• Timely Vendor Payment - engages with Vendors and Finance/FSSC to ensure requirements are maintained
• Work order Closure - engages with Finance/Operations Centre and Vendors to ensure requirements are maintained
• Vendor Training - engages with Operations and Vendors to ensure requirements are maintained, monitors and reports results

Vendor Qualification

Continuous Improvement

• Leads the identification and implementation of performance metrics to measure supplier performance
• Leads supplier performance measurement and management
• Handles escalations and manage dispute resolution process
• Innovation - engages with Operations/Sourcing/Finance to monitor and report results
• Provides Vendor Management and Real Suite subject matter expertise
• Works in collaboration with Facility Management Office in deployment of new programs with vendors
• Effectively manages relationship with external partners is integral in ensuring continued service delivery and customer satisfaction
• Special rojects as assigned

KNOWLEDGE & SKILLS

• College diploma in related field with 3-5 years of demonstrated experience in Facility Management services
• Solid understanding of Vendor Management concepts and best practices
• Proven experience developing and managing successful relationships with vendors/suppliers, including providing feedback on performance metrics and deliverables
• Understanding of contract law including the completion of related courses, and the proven ability to draft, edit and review complex services contracts
• Strong verbal and written communications skills in both English & French (bi-lingual) is an asset
• Superior organizational, prioritization and time management skills
• Excellent problem solving, strategic thinking and planning and decision-making skills
• Proven ability to analyze complex, often ambiguous, data and produce comprehensive recommendations and proposals
• High degree of business ethics and accountability.

Licenses and/or Professional Accreditation

• Professional designation in Supply Chain Management or equivalent is an asset (SCMP/CPP, ISM)

This is a regular, full-time position with a salary range of $73,600 - $92,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.

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