Employee Relations Advisor

Position Overview :  We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries.

Please note : This role is 100% on-site in Downtown Toronto.

Responsibilities :

• To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email
• To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
• To provide clients with supporting information / documentation to assist them in implementing the advice / solutions provided
• To actively own cases to resolution, building rapport and working relationships with clients on each interaction
• To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case
• To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
• To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
• To log all advice accurately onto Salesforce and other systems
• To follow internal protocols for managing and escalating cases where applicable

Qualifications :

Benefits :

Vacation Days increase after 2 and 5 years’ service