Consultant TLM Support

ADP is hiring a TLM Consultant.

In this role, you as a TLM Consultant are responsible to resolve software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production.

The TLM Consultant configures and optimizes the Time and Labor Management interfaces and serves as an expert within the Time and Attendance domain.

Ready to #MakeYourMark? Apply now!

What you’ll do: Responsibilities

What you can expect on a typical day:

Be a True Partner. Are you the ultimate relationship builder?

• You will engage with clients to truly understand their product challenges and related needs; Solve such challenges while building long term trust
• Be a team player who seeks to understand the business and asks questions to other members of the team, sales, and client service partners to bring resolution to client requests
• Follow call handling best practices to deliver exceptional service
• Adhere our 3-2 hybrid work model
• Achieve call metrics as determined by business unit
• Resolve Time and Attendance software and hardware related questions

TO SUCCEED IN THIS ROLE: Requirements

• Bilingual French & English
• Proven track record for delivering exceptional customer service
• Aptitude to learn new software applications
• Fundamental understanding of (hardware, networks, routers, switches, IP addresses)
• Basic technical knowledge or experience in a technical field
• Post-secondary diploma or equivalent
• Excellent organization, prioritization skills and strong attention to detail
• Excellent soft skills
• Excellent communication (written and verbal)
• Experience in (Payroll, Benefits, Time & Attendance) is considered and asset
• Ability to work in a team environment

*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences

What are you waiting for? Apply today!

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