Property Manager - Willows Crossing

The Site Manager is responsible for leading customer relations with tenants through the coordination of all on-site daily operational requirements and by representing Broadstreet to both tenants and the public. The Site Manager is responsible for keeping Broadstreet Properties’ premises well-maintained, and fully rented and ensuring the health and safety of our tenants and their guests. The Site Manager will work with various business partners including the leasing team, maintenance team, cleaners, outside contractors, and management to ensure that Broadstreet standards are consistently met.

RESPONSIBILITIES

• Responsible for maintaining a high level of tenant satisfaction through excellent customer service and communication
• Manage all day-to-day administrative functions in the site office and as directed by Area Manager
• Responsible to be the first call for responding to emergency situations
• Work with the Leasing team to ensure that vacancies goals are met including showing available suites and administering leasing applications
• Responsible for all move-in and move-out scheduling, coordination, and inspections
• Conducting pre and post move out walk through with tenants and communicate any costs associated with needed repairs
• Conduct by-annually suite inspections
• Regularly inspects grounds, interior hallways, and all common hallways and makes recommendations for physical repairs and/or replacement and creates work orders as needed
• Oversees and schedules resources appropriately to ensure suites are clean, repaired, and ready for new tenants with minimal downtime
• Manage site office schedule requirements to accommodate walk-in traffic, after-hours showing, payments, and other tenant relations issues
• Manage rent collections and service reminders and 14-day Notices to residents who are late in making rental payments as per the Broadstreet collection policy
• Confirms that all vacant units/areas are ready to lease
• In winter, the Site Manager will be responsible for supervising the snow removal process, having cars moved so the lot can be thoroughly cleaned
• Be an active participant in meetings and offer recommendations /ideas on operations and processes
• Site Manager will follow and uphold all Broadstreet Properties’ policies and procedures as outlined in the Operations Manual, Employee Handbook and as directed by the Area Manager

REQUIREMENTS

• Minimum 3 years of experience in a management role
• High degree of resourcefulness, flexibility, and adaptability
• Computer literacy, including effective working skills in MS Word, Excel, and e-mail
• High degree of professionalism/Diplomacy
• A valid driver’s license

COMPETENCIES

• Decision Making and Judgement
• Planning and Organizing
• Problem Solving
• Staff Management

REPORTS TO: This position reports to the Area Manager

WHY BROADSTREET?

Broadstreet Properties is a family-owned and operated property management company partnered with Seymour Pacific Developments to build apartment and townhome communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee well-being a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone. Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding processes and is committed to creating an inclusive environment for all employees irrespective of race, color, religion, sexual orientation, gender identity, or any other status protected by law.