Interim Director, Community Health Center Implementation (11 Month Contract)

Description

Key Responsibilities

• Provide executive leadership during the planning, launch, and stabilization of the CHC
• Translate strategic priorities into operational plans, timelines, and deliverables aligned with CHC requirements
• Lead cross-functional coordination with internal teams and external partners

• Lead and oversee operational readiness planning to ensure the clinic is prepared for opening and early operations
• Establish and validate clinic workflows, including intake, triage, referral and discharge processes
• Ensure emergency protocols, escalation pathways, and incident response processes are developed and tested

• Lead development and implementation of clinic policies and procedures
• Ensure readiness for compliance with privacy, documentation and regulatory requirements (e.g., PHIPA)
• Support the establishment of quality, safety, and risk management processes, including incident and complaint management

• Develop staffing models and hiring plans aligned with service needs and budget
• Support recruitment, onboarding, and training planning for clinical and administrative staff in collaboration with Reena HR and leadership
• Establish role clarity, supervision frameworks, and escalation structures

• Support Ontario Health engagement, contract negotiations and MSAA readiness planning
• Ensure operational requirements related to funding, reporting and compliance are addressed
• Maintain documentation and organizational readiness to meet funder and accountability expectations

• Support the development of sustainable operating models and service planning assumptions
• Oversee budget development for staffing, operations, and service delivery
• Identify operational and financial risks and propose mitigation strategies

• Provide leadership guidance for EMR selection, implementation, and workflow integration
• Ensure digital tools support patient flow, clinical documentation, and reporting needs
• Support adoption planning, staff training, and change management in collaboration with IT and vendors

• Support integration of service partners and referral pathways (labs, diagnostics, hospitals, community providers)
• Build and maintain relationships with local stakeholders to support continuity of care
• Ensure referral and follow-up processes are safe, reliable and clearly defined

• Support the development of performance measurement and evaluation approaches
• Ensure early data collection and reporting systems are in place to support learning and improvement
• Use early operational insights to inform post-opening refinements

• Participate in the CHC Advisory Committee and support broader system integration efforts
• Represent the CHC in planning and partnership forums as required
• Ensure communication and alignment across stakeholders

Skills, Knowledge and Expertise

• Education: A master’s degree in Health Administration, Business Administration, Public Health, or a related field. An equivalent combination of education and senior healthcare leadership experience may be considered.
• Experience: 3-5 years of experience in healthcare operations, system implementation, or organizational start-up environments.
• Certifications/Training as assets: Project Management (PMP or equivalent), Quality Improvement/Patient Safety, Privacy Training.
• Demonstrated experience leading new program/service. implementation, organizational start-up and operational launch.
• Strong understanding of health system operations, clinical service delivery, and compliance expectations.
• Experience in workforce planning, recruitment strategy and team development.
• Proven ability to lead complex projects with multiple stakeholders and tight timelines.
• Experience in Ontario Community Health Centres, Family Health Teams and/or other Ontario community health settings (preferred)
• Familiarity with EMR implementation and digital health workflow (asset).
• Experience establishing partnerships and referral pathways within local health systems (asset).
• Experience with performance measurement, evaluation, or quality improvement preferred .