Talent.com
Powergroup Resources
Level 1 Support Desk TechnicianPowergroup Resources • Vancouver, Metro Vancouver Regional District, CA
Level 1 Support Desk Technician

Level 1 Support Desk Technician

Powergroup Resources • Vancouver, Metro Vancouver Regional District, CA
30+ days ago
Job type
  • Full-time
Job description

Are you a tech-savvy problem solver who thrives in dynamic environments?

Level 1 Support Desk Technician sought by Fusion Computing Limited on behalf of POWERGROUP Resources. The Service Desk Technician is responsible for handling first level support of service requests in a professional and timely manner. This includes workstations, servers, printers, networks, and vendor-specific hardware and software.

If you're passionate about technology and want hands-on experience to grow your career, this role is for you!

Seeking applicants residing within a 25 km radius of downtown Vancouver, BC to ensure prompt service to our clients.

Who we are

Fusion Computing Limited is a leading Managed Security Services and outsourced IT Operations provider servicing the GTHA since 2012 and the Vancouver, BC area. Fusion focuses on Cyber-Security, IT Strategy, Business Continuity, and Support through the business technology stack.

What we offer

  • Salary - $55,000 - $65,000 based on experience, regional rates and qualifications.
  • Location: Remote - Work from Home with commute to clients for troubleshooting and periodic meetings.
  • Laptop, monitor, cell phone, mileage provided.
  • Health, vision, dental, and wellness program benefits included.
  • Performance-based incentives.
  • Full on the job training & support.
  • Positive working environment and culture.
  • Great opportunity for advancement.

What we need from you

To perform this job successfully, an individual must be able to perform each essential duty adequately. The requirements listed below represent the knowledge, skill, and/or ability required.

  • Degree/Diploma, preferably in computer science or a related field, or related experience.
  • 3-5+ years of Technical Support/MSP or related help desk experience.
  • Advanced understanding of operating systems, business applications, printing systems, and network systems.
  • Interpersonal skills, including telephony, communication, active listening, and customer care.
  • Diagnostic skills for technical issues.
  • Technical awareness: ability to match resources to technical issues.
  • Service awareness of the organization’s key services for which support is provided.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Valid Class 5 driver’s license with reliable transportation.

What you will do

Basic Functions:

  • IT support related to technical issues involving core business applications and operating systems.
  • Support of disaster recovery solutions.
  • Commute to clients for troubleshooting and periodic meetings.
  • Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
  • Monitor remote monitoring and management system alerts and respond via service tickets.
  • Maintain and review system documentation in ConnectWise.
  • Communicate with customers: incident progress, upcoming changes, and outages.

Additional duties and responsibilities

  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of customer requests.
  • Work in a team and communicate effectively.
  • Coordinate with Senior MSP technicians to route requests to the proper resource.
  • Escalate requests requiring engineer-level support.
  • Enter time and expenses in ConnectWise as they occur.
  • Complete assigned training materials and blueprints to understand Fusion processes.
  • Enter all work as service tickets in ConnectWise.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Information Technology
  • Industries: Business Consulting and Services

Note: This description focuses on the essential duties, qualifications, and benefits of the Level 1 Support Desk Technician role as described above.

#J-18808-Ljbffr
Create a job alert for this search

Level 1 Support Desk Technician • Vancouver, Metro Vancouver Regional District, CA

Similar jobs

Remote Appliance Delivery & Installation Technician

Miele LimitedVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading domestic appliance company is seeking a Delivery and Installation Technician to manage the in-home delivery and installation of major appliances in Vancouver.The ideal candidate will have... Show more

 • Promoted

Allegion Technician - Entry-Level Position

AllegionDelta, Metro Vancouver Regional District, CA
Full-time

Start your journey with Allegion as an Entry-Level Technician specializing in automatic door systems.Focus on service, maintenance, and safety while working within defined procedures and quality st... Show more

 • Promoted

Technician Onsite Support

AVI-SPL CanadaBurnaby, Metro Vancouver Regional District, CA
Full-time

Join to apply for the Technician Onsite Support role at AVI‑SPL Canada.The Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to p... Show more

 • Promoted

Technical Support Team Lead, FME Flow

Safe SoftwareSurrey, Metro Vancouver Regional District, CA
Full-time

In this role, you’ll lead a group of technical specialists who support customers using FME Flow.Your focus will be on coaching the team, helping them grow, and ensuring customers receive consistent... Show more

 • Promoted

Remote Front Desk & Customer Support Specialist

Skillerszone LLCVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A virtual assistance company is seeking a professional Front Desk Receptionist to join their remotely operating team.The role emphasizes managing communications, assisting customers, and ensuring s... Show more

 • Promoted

Remote-First Technical Support Manager: Lead & Elevate

commonskuVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading software company in Canada is seeking a Technical Support Manager to lead their support function.This role involves both management of a support team and hands-on technical troubleshootin... Show more

 • Promoted

Sales & Customer Support Specialist (Architectural Systems)

AL13 Architectural Systems®Delta, Metro Vancouver Regional District, CA
Full-time

A leading building products company in Delta, Canada, is seeking a dedicated sales support member.This role involves processing orders, providing exemplary customer service, and supporting the sale... Show more

 • Promoted

Field/Desktop Support Specialist

Enterprise Solutions Inc.Vancouver, Metro Vancouver Regional District, Canada
Full-time

Desktop Support Technician / Field IT Support Analyst.Job Summary: We are seeking skilled Desktop Support Technicians to provide comprehensive hardware and software support to employees and incomin... Show more

 • Promoted

Remote Entry-Level Customer Support Associate

Leakstory JobsVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A market research company is hiring for an entry-level position that requires no prior experience.Responsibilities include data entry, online surveys, and various administrative tasks.Ideal candida... Show more

 • Promoted

Service Shop Technician Lead - Richmond

PartSource, Inc.Richmond, Metro Vancouver Regional District, CA
Full-time

Sport Chek is Canada’s retail health and wellness destination for everyone that wants to look, feel, and perform well.Our role is to help motivate Canadians to get moving and help them achieve thei... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausSquamish, BC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Retail Support Specialist

DSI SystemsVancouver, Metro Vancouver Regional District, CA
Full-time

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout for p... Show more

 • Promoted

Order Desk & Customer Support Specialist – 40h/wk

ABL Employment.comDelta, Metro Vancouver Regional District, CA
Full-time

A staffing agency is seeking a full-time Customer Service Representative in Delta, responsible for managing customer accounts and providing B2B support.The role involves processing orders and resol... Show more

 • Promoted

L1 Support Technician (Chinese Fluent)

GAM TechVancouver
Full-time

Kickstart your IT career as an L1 Support Technician at GAM Tech, where you'll provide top-notch technical assistance in a supportive team setting.Your bilingual skills in Chinese and English will ... Show more

 • Promoted

Sales Representative - 60k / Year - Remote

Spade RecruitingSquamish, British Columbia
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Senior IT Support Lead — Elevate Service Excellence

Smythe LLPVancouver, Metro Vancouver Regional District, CA
Full-time

A leading professional services firm in Vancouver seeks a Team Lead for IT Support Services.This role involves leading and mentoring a small IT support team, overseeing daily operations, and ensuri... Show more

 • Promoted

Senior Technical Support Specialist

FortinetBurnaby, Metro Vancouver Regional District, CA
Full-time

Fortinet is looking for a Technical Support Specialist – Endpoint Solutions to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.The Support... Show more

 • Promoted

Customer Support Assistant at OneUp Components

OneUp ComponentsSquamish, Squamish-Lillooet Regional District, CA
Full-time

Become a vital part of OneUp Components as a Customer Support Assistant in Squamish, British Columbia.Use your written communication skills to assist riders effectively.In this role, you will work ... Show more

 • Promoted

Level 1 Support Desk Technician

Powergroup ResourcesVancouver
Full-time

Are you a tech-savvy problem solver who thrives in dynamic environments?.Level 1 Support Desk Technician.Fusion Computing Limited on behalf of POWERGROUP Resources.The Service Desk Technician is re... Show more

 • Promoted

Help Desk Analyst - Senior (Remote) JP850

PathlionVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

The Application Help Desk Analyst role will provide front line support primarily to members of the public accessing various online systems in relation to the ministries of Education and Advanced Ed... Show more