Registrar - GAIN Program

Position Title: Registrar - GAIN Program

Location: Any VLRC Office in Canada

Term: Full-time, Permanent

Reports To: Manager, Disability Benefits Navigation Services

Salary: $22.10/hour or as per the relevant collective agreement

Date: September 5, 2025

Overview

Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or restore activities of daily living skills, to promote independence, and to enhance safety and mobility. We work with ophthalmologists, optometrists, and other health care professionals, by providing essential care on a referral basis in homes, workplaces and communities across the country.

We offer competitive salaries and benefits, flexible schedules, and opportunities for professional development and growth.

For more information about Vision Loss Rehabilitation Canada, please visit visionlossrehab.ca or call 1-844-887-8572.

Scope And Summary Of Primary Responsibilities

In covering a broad range of duties, the emphasis of this position is to utilize the electronic medical record application to register clients, gather and record client information, and to assign client records to appropriate staff, ensuring the electronic medical record workflow processes are adhered to. This position provides functional expertise within the comprehensive provision of vision rehabilitation services, using the electronic medical record application.

Essential Functions

• Completes and updates referrals to the GAIN program
• Assigns, through the electronic medical record, the required Services and Interventions
• Understands and able to provide information about the GAIN Program and VLRC services and resources
• Flags urgent/critical situations to Manager or other designated staff
• Ensures all client information is accurately entered into the electronic medical record in a timely manner
• Scans documents into the electronic medical record, using naming convention standards
• Updates client status in the electronic medical record
• Manages workload and electronic medical record caseload in an effective and efficient manner
• Maintains paper files in accordance with current policies and procedures
• Answers emails directed to the GAIN Program email
• Provides administrative support to the managers and other team members as required
• Provides back-up coverage to administrative staff as required
• Completes evaluation surveys for clients who do not utilize email

Relationships

• Works both independently and collaboratively with the team and other departments

Problem Solving

• Utilizes established business rules, service standards and practices, and ensures policies and procedures are followed in a timely fashion
• Participates in service evaluation and program planning processes as needed to maintain and improve service outcomes
• Participates in a supportive team environment to meet the operational and team objectives

Decision Autonomy

• Works under the general direction of national/divisional guidelines and standards but has latitude in making decisions on routine tasks
• Consults with Manager on issues that are more complex or may require upper-level approval
• Exercises judgment and tact when dealing with individuals and demonstrates sound judgment in when to elevate issues to the next level
• Committed to maintaining privacy and confidentiality

Leadership

• Manages interaction and information for potential and active clients who request service
• Participates in community information sessions and presentations

Qualifications

Knowledge And Skill Requirements

• Proficient level of knowledge in the electronic medical record application, including the management of caseloads
• Demonstrated organizational and time management skills
• Sensitivity to the needs of persons with vision loss
• Ability to effectively communicate verbally and in writing
• Detail-oriented, with ability to enter data accurately
• Proficient in the use of Microsoft Office software and database management and willingness to learn new software applications
• Knowledge of eye conditions and blindness prevention would be an asset
• Knowledge of the psychosocial impact of vision loss would be an asset

Experience And Education

• 3 years working experience within an administrative function
• Proficient typing and keyboarding skills

Work Environment

• Ability to work flexible hours

Apply Now

If this sounds like the role for you, apply now to janice.rego@vlrehab.ca. Be sure to include a resume, cover letter, and mention how you heard about this opportunity.

VLRC is committed to creating and fostering an inclusive workplace and we are committed to a fair, transparent, and accessible recruitment process. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or deafblind, and those who identify as women and/or 2SLGBTQ+. We strongly encourage applications from applicants with sight loss. Direct lived experience would be a definite asset. VLRC is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process. The successful candidate will be required to pass a standard Vulnerable Sector Check.

Closing Date for Applications: September 12, 2025

Not sure if you qualify? Think about applying anyway! We understand that not everyone brings 100% of the skills and experience for the role. If you possess similar experience to what we've listed above, we encourage you to apply. We believe that diverse experience, transferable skills, and passion are key!

We thank all applicants for their interest in VLRC, however, only those selected for an interview will be contacted.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: IT Services and IT Consulting

Closing Date for Applications: September 12, 2025

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