Product Manager, ATM Managed Services

Everlink Payment Services Inc. is a leading provider of comprehensive, innovative, and integrated payment solutions and services for 98% of credit unions, 55% of consumer-facing schedule 1 and 2 banks, and a broad range of SMEs across Canada. In addition to supplying best-in-breed technology infrastructure and payment network connectivity via our well-established Payment Network Gateway – with operational performance that continually ranks in the upper first quartile – we offer a diversified range of integrated payments Lines of Business, including:

• Digital Solutions, enabling real-time payments for Retail Peer-to-Peer (P2P), Business (B2B/B2P) Payments, ISO20022 Payment Gateways and API Integrations for Financial Institutions and Services Providers.
• Card Issuance & Management: with a history of firsts related to Card Issuance Solutions, Everlink provides a fully managed, flexible, and turnkey experience, ensuring credit unions, banks, FinTechs and other payment card issuers can provide the card products they need, including debit and Co-badged cards.
• Fraud Management Solutions, operating one of the largest service bureaus in Canada for Fraud Management Solutions, Everlink offers credit unions, banks, and the fintech industry leading and custom-designed solutions that enhance the protection of their members and customers.
• With mobile payments fulfilling critical service delivery requirements, Everlink remains at the forefront of the evolution of NFC-based payments with extensions to mobile wallets and other digital payment methods.
• Payment Network Gateway, operating a world-class payments technology infrastructure, Everlink’s Payment Network Gateway Services provides connectivity to domestic and international payment networks for credit unions, banks and merchants to participate in.
• Professional Services: Leveraging our extensive industry knowledge, expertise, and capabilities, Everlink’s Professional Services Team partners with our clients to navigate the ever-changing payments landscape, ensuring their technology capabilities remain relevant.
• Retail Solutions, enabling Card Present Point-of-Sale Acquisition, including Interac eCommerce, via dedicated Host-to-Host Payment Gateways for Payment Service Providers, FinTechs, and Credit Unions.
• ATM Managed Services: Everlink powers ATM networks and transaction capabilities for credit unions, banks, and cardholders domestically and abroad, supporting the latest technology and introducing innovations.

Complementing the strength of these eight primary Lines of Business is our ongoing commitment to Client-Centricity, the critical element of our guiding principles. At Everlink, we are dedicated to building, maintaining and nurturing long-lasting relationships. To help our clients remain competitive and successful, we provide the innovative technologies they need to serve their growing base of members, customers, and merchants.

The Opportunity

The Product Manager position is responsible for activities related to the overall product management life cycle for the ATM Managed Services Line of Business. This position will collaborate with Product Development, Business Development and Client Service Delivery to ensure that revenue and client satisfaction goals are met and that Everlink products support the company’s overall goals and strategies.

This position will also appeal to a candidate with experience in project management, specifically with an aptitude for planning, developing, delivering, and reporting on assigned projects within scope, schedule and budget, in line with corporate procedural boundaries, in addition to experience in requirement analysis and analytical skills.

Responsibilities

• Maintain up-to-date awareness of relevant developments in the ATM managed services and payments solutions marketplace from vendors, competitors and regulators.
• Define product requirement specifications, which guide the development of products and product documentation.
• Create business cases. Identify and substantiate business opportunities for executive approvals.
• Assist the Product Development Team to ensure the product designs meet client needs.
• Lead contract negotiations, including the development of appropriate cost structures.
• Work with Production Service Delivery to ensure that effective communication and training occurs when introducing new products and services.
• Make recommendations on pricing for new products and services.
• Create product collateral for new products and services and maintain the complete product catalogue.
• Plan and execute projects, including managing project scope, requirements changes, multiple and competing demands and priorities, and determining and conveying impact on budget, time and risk using appropriate fact-based metrics / assumptions.

Accountability

• Accountable for providing Subject Matter Expert (SME) support within the organization.
• Liaise with clients on product functionalities, benefits, etc.
• Ensure the product documentation or marketing collateral materials are up to date and accurately reflect the product in the market.
• Take ownership of requests for support and ensure effective resolution delivered within time frames that meet the needs of the business.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

About You

Education & Experience Requirements

• Post-secondary education and discipline related to assigned duties (Commerce, Business, etc.).
• MBA would be considered an asset.
• 10+ years of experience in the banking/payment industry.
• Experience managing multiple projects of various sizes would be advantageous.
• Product Management experience is considered an asset.
• Client Onboarding experience is a plus.

Skills and Abilities

• Experience in influencing and leading cross-functional teams without formal authority.
• Demonstrated success in defining and launching products.
• Previous experience in a product management role for one or more payment products, including mobile, fraud, compliance and processing, is a definite asset for this position.
• Strong time management, prioritization, and organizational skills.
• Excellent verbal and written skills to effectively communicate and interact with teams.
• Strong analytical and problem-solving capabilities with the proven ability to identify problems and drive to resolution.
• Highly motivated and enthusiastic.
• Results-Oriented.
• Strong commitment to customer satisfaction and teamwork.

All employees must have mutual respect, cooperation, professional conduct, and adherence to Everlink’s code of conduct.

Interested candidates are encouraged to submit their resumes to the following email: Careers@everlink.ca

Deadline to submit applications is Sept 15, 2025.

What We Offer

• Competitive compensation
• Flexible working environment and office hours
• Opportunities for professional learning, growth, and career advancement

Everlink is committed to eliminating barriers and improving accessibility for persons with disabilities to our workplace in a timely manner and in a way that respects the dignity, independence, integration, and equality of opportunity. Everlink has an accommodation process in place and provides accommodations for employees with disabilities. If an employee requires a specific accommodation because of a disability or a medical need, we will work with them to make an appropriate accommodation. If you require an accommodation during the interview process, we will work with you to accommodate your needs.

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