Showroom Coordinator

Showroom Coordinator – Teknion (Vancouver Showroom)

Join to apply for the Showroom Coordinator role at Teknion.

This role focuses on providing exceptional guest experience and supporting the British Columbia sales team in achieving regional objectives.

Base pay range: CA$60,000.00/yr - CA$65,000.00/yr

As the ultimate host, you will deliver a flawless experience for all visitors, from quick drop-ins to major presentations. Responsibilities include booking, welcoming, organizing meeting logistics, coordinating catering, and maintaining an immaculate product presentation area.

Responsibilities

• Elevate the initial guest impression by personally welcoming all showroom visitors and anticipating their needs to ensure maximum comfort and satisfaction.
• Manage the end-to-end hospitality experience for client meetings, tours, and presentations, including proactive coordination of premium catering, beverage service, and external support staff.
• Serve as a skilled brand ambassador by conducting impromptu showroom tours for unannounced guests when sales staff are unavailable.
• Provide essential support during occasional evening events and after-hours functions.
• Lead logistical coordination for sales and marketing events, including managing personalized guest amenities and service items.
• Ensure immaculate hygiene and seamless operation of all client and internal servery areas, setting and managing shared space maintenance.
• Provide immediate technical support for all office and AV/IT equipment to eliminate delays or disruptions.
• Manage inventory and procurement of all hosting, catering, and business centre supplies to prevent service disruption.
• Coordinate showroom product updates and installations, including required meetings, subcontractors, and delivery schedules.
• Process purchase orders, cheque requests, invoicing, and maintain accurate vendor master records.
• Coordinate and maintain team calendars and schedules to optimize time and resource allocation.
• Track detailed records of customer visits and showroom engagement metrics, providing essential data for sales strategy development.
• Serve as a reliable administrative resource for the British Columbia team, providing local support.
• Assist with the coordination and administrative assembly of RFP responses as needed.

Qualifications / Educational Requirements

• Post‑secondary education in Hospitality Management, Business Administration, Sales, or Marketing.
• Minimum 3 years of experience in a high‑end hospitality, service, or executive support environment with a focus on meticulous presentation and client‑facing skills.
• Strong business acumen and understanding of how showroom experience impacts the sales pipeline.
• Highly organized with proven ability to multitask.
• Resourceful, detail‑oriented, and flexible.
• Effective collaborator with multiple internal teams and external stakeholders.
• Self‑motivated with initiative and reliability.
• Process‑driven and able to conceptualize new ways of delivering services.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in Microsoft 365 Suite, Adobe Suite, and Google applications.
• Experience in a CRM environment.
• Prior knowledge of the office furniture industry or Architecture and Design Industry is an asset.
• Bilingualism (French/English) is a strong asset.

Teknion is committed to supporting a culture of diversity and accessibility across the organization and welcomes applications from people with disabilities.

All accommodation requests will be kept confidential.

Applicants will be required to undergo a background check consistent with Teknion's employment policies, including SSN/SIN validation, education verification, employment verification, credit and criminal checks as applicable.

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