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PosiTrace
Spanish Speaking Technical Support Specialist (SaaS)PosiTrace • Vancouver, Metro Vancouver Regional District, CA
Spanish Speaking Technical Support Specialist (SaaS)

Spanish Speaking Technical Support Specialist (SaaS)

PosiTrace • Vancouver, Metro Vancouver Regional District, CA
30+ days ago
Job type
  • Full-time
Job description

Bilingual Technical Support Specialist English/Spanish

Join to apply for the Bilingual Technical Support Specialist English/Spanish role at PosiTrace

Base pay range

CA$48,000.00/yr - CA$48,000.00/yr

Responsibilities

  • Provide telephone and online technical support to existing customers in Canada, USA and Mexico, diagnosing and troubleshooting GPS Tracking hardware and software issues.
  • Take ownership of customer issues, showing urgency to resolve problems and following up until they are fully resolved.
  • Identify, analyze, and resolve customer technical problems efficiently.
  • Document all inbound and outbound activities in the support ticketing system.
  • Build lasting relationships with customers through excellent customer service, patience, empathy, and professionalism.
  • Communicate clearly and effectively, adapting to the user’s technical level.
  • Demonstrate a high level of initiative, suggesting improvements or solutions proactively.

Skills required

  • Experience: 3–5 years in Helpdesk or Technical Support roles providing services to external customers.
  • Electronics knowledge.
  • Ability to diagnose and troubleshoot both software and hardware issues.
  • Knowledge of camera systems, networks, and connectivity (LAN/Wi‑Fi/cellular) is a plus.

Soft Skills / Customer Service

  • Excellent customer service skills, including patience, empathy, and professionalism.
  • Strong communication skills (English and Spanish, spoken and written).
  • Take ownership of issues and follow through until resolution.
  • Urgency to resolve problems and a proactive mindset.
  • High level of initiative and ability to work independently.

Other Skills

  • Familiarity with SLAs (Service Level Agreement).
  • Strong organizational and time management skills with attention to detail.

Education

  • Bachelor’s degree in Information Technology, Electronics, or Engineering.

Terms of Employment

  • Full‑time role.
  • Monday to Friday.
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Spanish Speaking Technical Support Specialist (SaaS) • Vancouver, Metro Vancouver Regional District, CA

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