Admin & Warranty Coordinator

Benefits:

• Company parties
• Competitive salary

🛠️ Admin & Warranty Coordinator

Full-Time | In-Office | Monday–Friday 8am-4pm Guaranteed full time hours No overtime

About Us

Budget Blinds is the #1 provider of custom window coverings in North America. Budget Blinds 604 is a family-owned, locally operated business serving the Lower Mainland and Fraser Valley. We specialize in custom blinds, shades, shutters, drapery, motorization, and smart-home solutions.

Because our products are custom and our standards are high, warranty management is a critical role in our operation — not customer service fluff, but real problem-solving, accountability, and process control.

Position Overview

The Admin Warranty & Remake Coordinator is responsible for managing all warranty claims, remakes, and post-installation issues from start to finish.

Required Qualities

• Extreme attention to detail
• Confidence dealing with vendors, installers, and sales staff
• Strong documentation habits
• Calm, professional communication with customers
• The ability to enforce process and timelines

This is not a passive admin role. You will be expected to take ownership, ask questions, follow up aggressively, and keep files clean and auditable.

Key Responsibilities

• Warranty & Remake Management
  • Receive, triage, and document all warranty and remake requests
  • Determine root cause (vendor error, installer issue, sales error, customer damage)
  • Request and organize photos, measurements, invoices, and confirmations
  • Place remake orders accurately with vendors
  • Track remake numbers, timelines, and resolutions
• Documentation & Systems
  • Maintain accurate records in TouchPoint (CRM)
  • Upload photos, installation sheets, vendor confirmations, and email chains
  • Update internal remake and warranty tracking spreadsheets
  • Ensure all files are complete, clean, and searchable
• Customer Communication
  • Contact customers professionally regarding warranty issues
  • Set clear expectations on timelines and next steps
  • Provide calm, confident follow-up — even in difficult situations
  • Escalate issues appropriately when needed
• Internal Coordination
  • Communicate with installers to clarify issues or missing information
  • Work with sales reps when mistakes occur and ensure accountability
  • Coordinate with management on repeat issues or training needs
• Reporting & Accountability
  • Track trends in:
    • Vendor errors
    • Installer mistakes
    • Sales errors
    • Customer-caused damage
  • Prepare weekly or monthly summaries for ownership
  • Help improve systems to reduce repeat issues

Required Skills & Experience

• Strong organizational and documentation skills
• Comfortable enforcing process and following up
• Confident written and verbal communication (English required)
• Able to manage multiple files at different stages
• Tech-savvy (CRM systems, spreadsheets, email, file uploads)
• Calm under pressure and emotionally mature
• Able to work independently without constant supervision

Preferred

• Experience in warranties, logistics, admin, construction, or trades
• Familiarity with CRM systems (TouchPoint, Salesforce, etc.)
• Experience dealing with vendors or manufacturers
• Background in customer service with problem resolution

Not for

• Avoids confrontation or difficult conversations
• Struggles with follow-through
• Dislikes structure, checklists, or documentation
• Needs constant reminders to complete tasks
• Gets overwhelmed Easily

What We Offer

• Full-time, stable position
• Competitive pay based on experience
• Structured systems and clear expectations
• Supportive ownership team
• Long-term growth opportunity

How to Apply

Please submit:

1. Your resume
2. A short note explaining why you’re good at managing details and follow-up

Salary $22-25 per hour depending on experience

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