Operations Administrator

Job Details

Description

Saskatchewan Blue Cross®, one of Saskatchewan’s Top Employers, is currently recruiting for a full-time temporary Operations Administrator to join our team in the Administration & Operational Services department. This position offers the flexibility to be in-office or participate in hybrid options in our Saskatoon or Regina office. This is a temporary position for up to 12 months, with the possibility of extension.

JOB FUNCTION

If you are passionate about accurate and efficient data entry, then we’re looking for you! Working under the supervision of a Team Lead and reporting directly to the Manager, Administration & Operational Services, the successful candidate will be responsible for examining group enrollment and forms for validity and completeness, verifying enrollment requirements, running and completing reporting, answering and distributing incoming inquiries, entering data into multiple systems, and conducting peer audits to ensure accuracy of data entry. This position will also contribute to the day-to-day operational support of the area with respect to file maintenance, correspondence, ID card requests, error tracking entries, and project support.

WHY CHOOSE SASKATCHEWAN BLUE CROSS?

We’re driven by a mission to empower communities on their journey to whole health and wellness, and have a lot of exciting things ahead of us. We’re improving our members’ experiences through investment in our people, technology, services and products. When you join our team, you’re joining an organization where employees are valued, recognized for their contributions and empowered to make us stronger. The wellbeing of our employees, our members, our partners and our communities is at the heart of our operations.

Our industry is evolving fast, and so are we! We’re looking for people who:

• Share our values
• Believe that creating great experiences is totally within their control
• Collaborate and always set others up for success
• Build positive relationships and an understanding of what people’s needs are
• See solutions and possibilities (not problems!)
• Are simply outstanding at what they do

DUTIES & RESPONSIBILITIES

• Complete the entry and maintenance of group and member data in multiple systems with a focus on accuracy and efficiency
• Compare paperwork to product offerings set-up to ensure accurate benefits are applied to members
• Order, purge, and re-direct ID cards
• Complete administrative requests, such as amendments, letters, statements, forms, and documents
• Respond to correspondence and email inquiries from within the department and other stakeholder departments within the company. Interpret and explain coverages, billing and member centric information, and escalate to other areas of the department when appropriate
• Understand and uphold various turnaround time standards based on activity support to ensure a differentiated member experience
• Develop strong relationships by delivering quality service to other stakeholder departments
• Remain current with product knowledge
• Conduct quality assurance checks of own work and work performed by peers
• Ensure confidentiality and privacy standards are adhered to
• Perform other related duties and special projects as assigned

QUALIFICATIONS & SKILLS

• Completion of a post-secondary diploma or certificate program in a related field, and previous administration experience. A combination of training and experience will be considered
• Previous experience in the insurance industry, in an office environment, or with the administration of group benefit plans would be considered an asset
• Strong proficiency with Microsoft office software and Excel is essential, with the ability to easily learn new software programs
• Accurate keyboarding skills
• Effective interpersonal and communication skills
• Ability to manage competing priorities and frequent deadlines with a high degree of accuracy and attention to detail
• Ability to work effectively with others in a team environment
• Legally entitled to work in Canada on an unrestricted basis
• Criminal Record and background check satisfactory to Saskatchewan Blue Cross

Saskatchewan Blue Cross is an equal opportunity employer committed to diversity and inclusion and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

We are also deeply committed to Indigenous inclusion. We recognize the importance of lived experience, cultural knowledge, and traditional leadership. These are valued alongside conventional qualifications as part of our holistic approach to recruitment.