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IntouchCX
Technical Support AdvisorIntouchCX • Winnipeg, Canada, United States
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Technical Support Advisor

Technical Support Advisor

IntouchCX • Winnipeg, Canada, United States
17 days ago
Salary
CA$38,064.00 yearly
Job type
  • Full-time
Job description

Salary: $38,064 - 38,064 per year

Requirements:
  • High School diploma or GED
  • One year of experience in customer care (preferred)
  • Excellent phone presence with an engaging tone
  • Proficient technical knowledge and expertise
  • Background in technical troubleshooting
  • Experience with iOS, Smartphones, Tablets, and PC/Mac products
  • Familiarity with iOS and/or macOS, or similar technology (preferred)
  • Confidence to navigate through various systems and tools for real-time problem-solving
  • Strong professionalism, especially under pressure
  • Analytical capabilities for making informed decisions and resolving complex technical issues
  • Performance-oriented mindset with a focus on results and self-growth
  • Genuine curiosity about technology and a passion for ongoing learning
  • Ability to work independently and manage oneself effectively
  • Capacity to perform repetitive tasks while eagerly seeking additional responsibilities
  • Self-awareness to navigate challenges that arise in the role
  • Willingness to receive feedback, apply coaching, and demonstrate improvement
Responsibilities:
  • Exhibit a passion for customer service and take ownership of the customer experience to deliver thorough resolutions
  • Prioritize the customer experience and consistently aim to surpass expectations
  • Communicate clearly and effectively in both written and verbal formats in required languages
  • Adjust communication style to suit different audiences while interpreting both verbal and non-verbal cues
  • Tackle problems flexibly and adapt strategies without compromising on the desired outcomes
Technologies:
  • Support
  • macOS
  • iOS

More:

At IntouchCX, we are revolutionizing the customer experience by collaborating with prestigious brands to forge meaningful connections through voice, chat, email, and social media. Powered by state-of-the-art technology and a dedicated team committed to helping brands succeed, we are raising the standard for quality-driven support. We offer positions at our latest and largest campus in Winnipeg, complete with flexible schedules, competitive salaries starting at $18.30 per hour, comprehensive industry-leading benefits including dental, vision, and health, as well as remarkable career advancement opportunities and enjoyable on-site events organized by our Employee Experience team.

last updated 28 week of 2026

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Technical Support Advisor • Winnipeg, Canada, United States

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