Technical Support Advisor

Salary: $38,064 - 38,064 per year

Requirements:

• High School diploma or GED
• One year of experience in customer care (preferred)
• Excellent phone presence with an engaging tone
• Proficient technical knowledge and expertise
• Background in technical troubleshooting
• Experience with iOS, Smartphones, Tablets, and PC/Mac products
• Familiarity with iOS and/or macOS, or similar technology (preferred)
• Confidence to navigate through various systems and tools for real-time problem-solving
• Strong professionalism, especially under pressure
• Analytical capabilities for making informed decisions and resolving complex technical issues
• Performance-oriented mindset with a focus on results and self-growth
• Genuine curiosity about technology and a passion for ongoing learning
• Ability to work independently and manage oneself effectively
• Capacity to perform repetitive tasks while eagerly seeking additional responsibilities
• Self-awareness to navigate challenges that arise in the role
• Willingness to receive feedback, apply coaching, and demonstrate improvement

Responsibilities:

• Exhibit a passion for customer service and take ownership of the customer experience to deliver thorough resolutions
• Prioritize the customer experience and consistently aim to surpass expectations
• Communicate clearly and effectively in both written and verbal formats in required languages
• Adjust communication style to suit different audiences while interpreting both verbal and non-verbal cues
• Tackle problems flexibly and adapt strategies without compromising on the desired outcomes

Technologies:

• Support
• macOS
• iOS

More:

At IntouchCX, we are revolutionizing the customer experience by collaborating with prestigious brands to forge meaningful connections through voice, chat, email, and social media. Powered by state-of-the-art technology and a dedicated team committed to helping brands succeed, we are raising the standard for quality-driven support. We offer positions at our latest and largest campus in Winnipeg, complete with flexible schedules, competitive salaries starting at $18.30 per hour, comprehensive industry-leading benefits including dental, vision, and health, as well as remarkable career advancement opportunities and enjoyable on-site events organized by our Employee Experience team.

last updated 44 week of 2026