PC Technician Bilingual

• Bilingual - Must be fluent in both French and English
• Resolve the daily technical issues reported by end users in the company
• Make effective use of ticketing system to record track and follow-up on open incidents and ensure resolution is set within the SLAs
• Troubleshoot problems with laptops desktops and other equipment and perform hardware replacements or upgrades as needed
• Provide technical support for Microsoft Windows operating systems and applications Email and custom Manitoulin applications and portals
• Provide training on new and existing applications as required
• Working with the Infrastructure group when required
• Create how-to documentation to assist people with various computer tasks
• Assist with or lead team initiatives
• Physically install and deploy new equipment as required
• Be available for flexible hours when required
• On occasion may be required to work on-call
• Maintain asset and system records
• Other duties as assigned

Qualifications :

• Completion of a college diploma and minimum of 2 - 3 years related experience
• Experience with the setup and maintenance of network PCs laptops and printers
• Ability to fully troubleshoot and support Microsoft Windows and Mac users.

Additional Information :

What do we offer you

• Competitive wages
• Comprehensive Benefits Program
• Profit-Sharing Opportunities
• Rewarding Careers
• Opportunities for Growth and Advancement

Remote Work :

No

Employment Type :

Full-time

Key Skills
Computer Hardware,IT Experience,Tcp/IP,LAN,Mobile Devices,Technical Writing,Windows,TCP,DoD Experience,Operating Systems,Remedy,Technical Support
Experience: years
Vacancy: 1