Senior Integration Engineer - Operations

Our Story & Purpose:
We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement – apply today!

Your Role in Supporting Our Members:

As a Senior Integration Engineer – Operations and take ownership of the platforms that keep our business running seamlessly. You’ll be the go-to expert for ensuring systems remain stable, responsive, and resilient under all conditions. This role offers the chance to collaborate with development and release teams to anticipate changes, validate deployments, and safeguard production environments. You’ll work closely with stakeholders during incident resolution, while also identifying opportunities to automate routine tasks and contribute to AI-driven solutions that enhance backend support and enable smarter, faster troubleshooting. With on-call responsibilities and a focus on high-impact problem solving, this role puts you at the heart of our mission-critical systems and offers a real opportunity to shape how we deliver value.

This is a Full-time, Permanent role based at Vancity head office. Our head office is based in Vancouver, but we are open to candidates in BC and Ontario. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands when needed.

How You'll Make an Impact:

• Integration Platform Management: Support and maintain MuleSoft Runtime Fabric on AKS, Azure API Management, Azure Service Bus/Event Grid, Logic Apps, and Azure Functions, ensuring smooth platform operations.
• Production Change & Release Management: Partner with CAB (Change Advisory Board) and Release Management teams to plan, approve, and execute production changes while ensuring compliance with operational standards.
• Monitoring & Observability: Proactively monitor system health using Azure Monitor, Application Insights, and Grafana, identifying potential risks and performance bottlenecks.
• Production Support & Troubleshooting: Monitor, diagnose, and resolve production issues across the integration platform stack, ensuring minimal downtime and rapid resolution of critical incidents.
• On-Call / Pager-Duty Support: Provide after-hours, weekend, and on-call support for critical production issues, ensuring 24/7 availability of the integration platforms.
• Incident Management & Root Cause Analysis (RCA): Lead incident investigations, perform detailed RCAs, and implement permanent fixes to prevent recurrence of production issues.
• Collaboration with Development & Release Teams: Work closely with development teams to understand release contents, assess production impact, validate deployments, and ensure smooth transition of changes into production.
• Automation & Documentation: Develop operational playbooks and automation scripts to improve reliability and response times; maintain accurate troubleshooting guides and system documentation, and share knowledge across teams.

What You’ll Bring to the Team:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 8+ years driving production support, backend operations, and integration platform reliability.
• 5+ years hands-on with Azure Integration Services (Logic Apps, Functions, Service Bus, API Management) or equivalent cloud integration platforms; 2+ years with MuleSoft.
• Expert in troubleshooting complex production incidents across APIs, integration platforms, and backend services.
• Strong programming skills with experience building and maintaining scalable, resilient backend services.
• Deep knowledge of observability and monitoring tools (Azure Monitor, Application Insights, Grafana, Splunk) to proactively detect and resolve issues.
• Skilled in automating operational tasks, creating runbooks, and implementing solutions that improve incident response and system uptime.
• Solid understanding of authentication, authorization, and security best practices in production environments.
• Collaborative problem-solver with excellent communication skills, able to work seamlessly with development, release, and operations teams.

You’ll Thrive Here If You Are:

• Curious – You actively seek opportunities to learn and grow your technical skills
• Collaborative – You enjoy working with cross-functional teams and sharing knowledge
• Detail-Oriented – You take pride in writing clean, maintainable code and ensuring system reliability
• Adaptable – You embrace change and can pivot quickly in a dynamic environment

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a salary range of $101,200 to $130,000 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs
• Generous Vacation: New employees start with 3–4 weeks of vacation per year, with additional days earned over time
• Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness
• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone

Vancity Talent Programs:
Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.