POSITION SUMMARY
:
Each of our supervisors plays an integral role in leading staff within the Premium Service Department and for providing exceptional service to our fans and guests. With a positive energetic and enthusiastic approach, supervisors will build, coach and motivate high performing teams with a focus on excellence, passion and commitment to quality product and service. This is an hourly, events-based position.
A typical shift includes:
- Lead your respective teams and provide ongoing coaching and recognition to team members to ensure excellent hospitality is provided and the fan experience is exceptional
- Contribute to building a high performance team by actively partnering with all staff of Rogers Arena
- Other duties as required
REQUIRED EXPERIENCE AND QUALIFICATIONS:
- Must be able to work weeknights, weekends, and holidays with varied start times based on the needs of the event and with this being an event based business
- Must have a passion & commitment to work all Vancouver Canucks home games
- Must have a leading passion for the hospitality business and a desire to continuously learn and grow in the hospitality industry
- Must be able to safely lift up to 35 lbs
- Must be able to stand during scheduled shift, and withstand repetitive walking, reaching, and bending for long periods of time
- Ability to communicate effectively and professionally in both written and oral format
- Must possess a demonstrated background in fine dining and Supervisory/Management skills:
- Able to lead and be part of a team
- Maintain and develop standards and coach for improved performance
- Able to maintain a calm demeanor and react appropriately and effectively to situations as they arise with minimal supervision
- Able to make decisions independently with minimal supervision
- Comfortable working in a fast-paced environment while keeping composure and leading a team of staff as well as maintaining a first-in-class food and beverage experience
- Demonstrate excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction
- Basic computer skills with functional knowledge of Microsoft Excel and Word
- Wine knowledge is an asset
- Completion of Serving it Right certificate
- If you are a Non-Canadian resident, you must hold a valid work permit that expires no earlier than June 2026
Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.
Qualifications
Skills
Behaviors
: Motivations
: Education
Experience
Licenses & Certifications