Talent.com
Eminence Organic Skin Care
Communications ManagerEminence Organic Skin Care • Vancouver, BC, Canada
Communications Manager

Communications Manager

Eminence Organic Skin Care • Vancouver, BC, Canada
30+ days ago
Job type
  • Full-time
Job description
Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST

We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 3 days per week.

Role Summary
As the Communications Manager, you will play a crucial role in shaping and protecting Eminence Organic Skin Care's brand narrative, overseeing integrated communications, cause marketing, and risk management initiatives while supporting the company's commitment to extraordinary service. In this role, you will be a strategic professional who can develop and implement effective communication strategies that enhance brand storytelling, support the company's reputation, elevate customer service standards, and uphold its commitment to social responsibility. You will be reporting directly to the Director of Communications.

Responsibilities
  • Collaborate closely with Public Relations, Brand, Learning & Development, Sales and others to ensure consistency in brand messaging and storytelling, providing guidance on brand voice, product launches, and overall content strategyWork closely with the Brand Team to support the development and implementation of comprehensive brand communication strategies, brand voice, and messaging guidelines that align with Eminence's values and ensure consistency across all communication channelsProactively identify communication risks and develop mitigation plans; own the master crisis communications dashboard with rigorous record‑keeping and strict confidentiality for all inbound issuesAct as the primary day-to-day crisis manager, coordinating with senior leaders and stakeholders across the business to address and mitigate risksLead the process of completing Incident Assessments for risk management issues, including information gathering, stakeholder interviews, and drafting initial communication recommendationsCollaborate with cross-functional teams to develop and implement comprehensive risk management protocols in communication plansDevelop and implement cause marketing strategies and communication campaigns Spearhead cause marketing events and initiatives that align with Eminence's mission and values, such as Eminence Kids Foundation Soup NightsManage communications related to B Corporation certification and sustainability efforts Lead strategy and messaging for all charitable initiatives, including the Eminence Kids Foundation and Forests for the Future™; manage all related agencies and vendorsBroker relationships between Eminence and key industry associations and organizationsManage annual cause marketing budget, including all financial and in-kind donations, allocation of resources and tracking all expenditures Coach and mentor teams on customer service fundamentals and communication techniques to reinforce Eminence's core value of delivering extraordinary serviceDevelop and maintain guidelines and best practices for customer communications and service standards, and support in the resolution of escalated customer service issuesCollaborate with all teams involved in external communications, such as Social, Sales, Product Support, Retail Order Services, Order Services and Reception to ensure consistent service messaging across customer touchpoints


Qualifications
  • Bachelor's degree in Communications, Marketing, Public Relations, or related field
  • 5-7 years of experience in communications, public relations, or marketing
  • Experience in developing and executing PR and cause marketing campaigns
  • Strong copywriting and content strategy skills, preferably in the beauty or wellness industry
  • Understanding of B Corporation certification and corporate social responsibility
  • Experience in crisis management and corporate communications
  • Experience or demonstrated understanding of customer service management and best practices
  • Experience in coaching or developing teams on communication standards
  • Excellent communication and interpersonal skills
  • Excellent organization, attention to detail, and problem-solving skills
Total Rewards
  • Competitive salary, quarterly and annual bonuses based on individual and company goals
  • 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
  • Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

Create a job alert for this search

Communications Manager • Vancouver, BC, Canada

Similar jobs

Communications Manager

UBC Sauder School of BusinessVancouver, Metro Vancouver Regional District, Canada
Full-time

This is a term leave coverage for 18 months starting August 2026.UBC Sauder School of Business is one of the world’s leading business faculties.The school consistently ranks among the top 100 in th... Show more

 • Promoted

Internal Communication Manager at Seaspan

Seaspan Marine TransportationNorth Vancouver
Full-time

Elevate Seaspan’s internal communications as a Manager, Internal Communication for a 20-month term in North Vancouver.Shape strategies that connect and engage a diverse workforce across shipyards.S... Show more

 • Promoted

Specialist, Strategic Communications

Canadian Blood ServicesVancouver, Metro Vancouver Regional District, CA
Full-time

We require a hybrid work environment.The successful candidate will be based at our Vancouver site (4750 Oak St.Employees are expected to have an in-person presence for at least 40% of their work ti... Show more

 • Promoted

Regional Communications Manager

AccorHotelVancouver, Metro Vancouver Regional District, Canada
Full-time

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’.With its majestic chateau-style architecture, copper green roof, and his... Show more

 • Promoted

Remote Paid Media Manager — UK Growth & ROI

LTF DigitalVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading digital marketing agency in Canada is seeking a Paid Marketing Manager to develop and manage advertising campaigns across Meta platforms.The ideal candidate will need at least a year of e... Show more

 • Promoted

Remote Communications Coordinator: Development & Campaigns

Bladder Cancer CanadaVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A non-profit organization in health advocacy is seeking a Communications Coordinator for a 1-year contract role.The position involves creating promotional materials for fundraising, managing social... Show more

 • Promoted

Head of Communications

Cloudbedsvancouver, metro vancouver regional district, Canada
Full-time

At Cloudbeds, we're not just building software, we’re transforming hospitality.Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually.F... Show more

 • Promoted

Brand and Communications Manager

ActiveStateVancouver, Metro Vancouver Regional District, CA
Full-time

Brand and Communications Manager.Vancouver, Canada (remote work allowed within Canada or continental US).Compensation: $70,000 - $100,000 per year.ActiveState enables DevOps, InfoSec, and Developme... Show more

 • Promoted

Manager, Internal Communications

Harbour AirVancouver
Full-time

Manager, Internal Communications.The Manager, Internal Communications plays a key role in how Harbour Air connects with our people and communities,—bringing clarity, consistency, and intention to h... Show more

 • Promoted

Communications Engagement Manager Role

BouyguesVancouver, Metro Vancouver Regional District, Canada
Full-time

Take charge as the Communications Engagement Manager at Bouygues Construction Canada for its Fraser River project in Vancouver.Your focus will be on effective stakeholder engagement and public comm... Show more

 • Promoted

Senior Corporate Communications Associate

STICA STEMCELL Technologies Canada Inc.Burnaby, Metro Vancouver Regional District, CA
Full-time

As the Senior Corporate Communications Associate, you will be a driving force behind effective internal communications, partnering with teams across the organization to bring communication strategi... Show more

 • Promoted

Senior Communications & PR Manager — Pensions (Cayman)

Squires Partners Inc.Vancouver, Metro Vancouver Regional District, Canada
Full-time

A leading recruiting firm is looking for an experienced Communications & PR Manager with a background in the pensions industry to work in the Cayman Islands.This mid-senior level role requires at l... Show more

 • Promoted

Advertising & Partnerships Manager

Story Monkey Productions Inc.Port Moody, British Columbia, Canada
Full-time

For The Inlet Current, a contract role with Story Monkey Productions Inc.Are you a high-energy "hunter" with a passion for local news and digital storytelling? We're looking for an entrepreneurial ... Show more

 • Promoted

Communications Advisor

Ledcor GroupVancouver, Metro Vancouver Regional District, Canada
Full-time

For more than 75 years, Ledcor has grown alongside its clients and communities to become one of North America’s most diverse groups of companies.As a multi‑faceted construction organization, Ledcor... Show more

 • Promoted

Investor & Stakeholder Communications Specialist

Optima LivingVancouver, Metro Vancouver Regional District, Canada
Full-time

We are seeking an Investor & Stakeholder Communications Specialist to help shape how Optima Living communicates with its most important external audiences—including investors, boards, health author... Show more

 • Promoted

STEMCELL Technologies Corporate Communications Lead

STEMCELL Technologies IncBurnaby, Metro Vancouver Regional District, Canada
Full-time

As a Corporate Communications Lead at STEMCELL Technologies, you will be pivotal in driving effective internal communications strategies.Collaborate with teams to create clear, impactful messaging ... Show more

 • Promoted

Corporate Communications Manager Position

STEMCELL TechnologiesBurnaby, Metro Vancouver Regional District, Canada
Full-time

Become the voice of internal communications at STEMCELL as a Corporate Communications Manager.This senior role focuses on effective content development and digital strategy implementation.In this r... Show more

 • Promoted

Communications Manager

LDS - Learn. Develop. SucceedVancouver, Metro Vancouver Regional District, CA
Full-time +1

British Columbia’s fastest-growing education nonprofits, supporting more than 1,250 children, youth, and adults with learning and other brain-based differences.Through innovative, evidence-informed... Show more

 • Promoted

Director, Communications

Canadian Credit Union AssociationVancouver, Metro Vancouver Regional District, CA
Full-time

Deliverables and Main Supporting Activities:.Lead and Execute an Integrated Communications & Brand Strategy.Translate CCUA’s corporate strategy and advocacy agenda into clear and cohesive communica... Show more

 • Promoted

Communications Specialist at CPAWS-BC

Canadian Parks and Wilderness SocietyVancouver
Full-time +1

Elevate CPAWS-BC's conservation message as a Communications Specialist.This permanent, full-time role supports impactful campaigns through compelling content across various platforms.As a Communica... Show more