Program Assistant - Assisted Dying Program

Salary Details

The salary range for this position is CAD $24.76/Hr. - CAD $26.38/Hr.

Job Summary

Come work as a Program Assistant with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Program Assistant to join the Assisted Dying Program team in Vancouver, BC. Apply today to join our team!

As a Program Assistant with VCH, you will:

• Administratively support the Medical Assistance in Dying (MAID) program.
• Support timely and accurate filing of Ministry of Health-related documents for MAiD, verify and process referrals, receive phone calls, take messages, greet and direct clients and schedule confirms client appointments.
• Provide administrative support to assessors and providers who travel outside of urban sites, process mileage claims and documentation related to travel and training assistance for physicians and NP.
• Provide transcription services and word process a variety of documents such as wait lists, minutes of meetings and routine correspondence.
• Perform data entry functions using relevant computerized systems such as PARIS, collate/generate statistical information, assemble files and charts, maintain program supplies.

Qualifications

Education & Experience

• Grade 12, graduation from an Office Administration program plus two (2) years’ recent related experience or an equivalent combination of the training and experience,
• Familiarity with Profile EMR, CERNER and PARIS preferred.

Knowledge, Skills & Abilities

• Knowledge of office practices and procedures.
• Ability to keyboard 5,000 keystrokes per hour.
• Ability to communicate effectively both verbally and in writing.
• Ability to work independently and effectively with others.
• Ability to be sensitive, tactful and diplomatic with clients and the public.
• Ability to demonstrate empathy, active listening, and compassion when engaging with clients and families.
• General knowledge of Trauma Informed Practice and Harm Reduction approaches and Strengths-based care.
• Demonstrated ability to promote Indigenous Cultural Safety.
• Demonstrated ability to provide competent and culturally safe care in a variety of settings and with diverse populations.
• Ability to organize and prioritize work.
• Basic computer literacy to operate a computer client care information system (PARIS), word processing, spreadsheet and internet/email software.
• Physical ability to carry out the duties of the position.
• Ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
• Demonstrated ability to work under pressure and to anticipate potential problems/conflicts and ability to take corrective action.
• Physical ability to perform the duties of the position.

Closing Statement

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.