Sr. Product Manager - Tech, Everyday Essentials Technology

Want to be part of the journey managing products and technology that shapes the shopping experience for everyday essentials for millions of customers across the world? Everyday Essentials Technology team is responsible for CX features and services that power the core shopping experience for Everyday Essentials (EE) customers worldwide. Our vision is to deliver a consistent, intuitive and engaging shopping experience that helps customers easily discover, evaluate, and purchase large baskets of EE online. We run usability studies, and obsess over the end to end customer experience for Everyday Essentials. We partner with teams across Amazon (Search, Detail Page, Cart, WWGS, P13N, Machine Learning and Science Teams) to drive a cohesive CX across the Amazon Stores.

We are looking for a Senior Product Manager-Technical to own the experience for customers reordering their everyday essential items across the core shopping journey. You will define the CX vision, develop an actionable product roadmap, and work with engineering, science, UX and Central Partners to bring the vision to life. You will work backwards from the customer to design an experience that helps customers reorder easily and efficiently. You'll develop best practices for insights and KPIs to prove success. You will work closely with platform owners to scale CX features, and incorporate learnings and insights from partner teams. You will have strong judgment and understand which opportunities drive the most strategic value for the business.

A successful candidate will have experience working in a fast paced environment, have strong bias for action, and be comfortable driving clarity from ambiguity. You will work with global teams - both internally within EE Tech, and external partners, to identify and prioritize needs, able to effectively influence up and across the organization, and adept at synthesizing a variety of technologies and capabilities into high quality experiences that customers love. You should have strong oral and written communication skills, and adept at preparing documentation for senior executives. Experience managing customer facing technical products and guiding cross-functional teams through influence is preferred. This is a highly visible position that will interact with many teams across the Amazon stores.


Key job responsibilities

Leading global roadmaps and goals in partnership with other product and engineering leaders within and outside the team.

Learn and be Curious: The role will require you to learn quickly and develop an understanding our core products and services to effectively audit for progress and blockers to deliverables.

Deep dive and analytical skills: Leading audit for progress on Customer experience improvements leveraging data, dashboards, metrics.

Ability to prioritize and use judgment: The role require you to manage through competing priorities with high degree of independence, surfacing updates and blockers to senior leadership as needed.

Ability to influence cross-functionally: The role is highly cross functional and you will need to work with several teams in Amazon across technology, business and operations.

Strong written and verbal communication Skills: Communicating updates on team’s progress to leadership and global audience.

BASIC QUALIFICATIONS

- Bachelor's degree or above
- Experience overseeing roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

PREFERRED QUALIFICATIONS

- Experience with one or more industry analytics visualization tools (e.g. Excel, Tableau, QuickSight, MicroStrategy, PowerBI) and statistical methods (e.g. t-test, Chi-squared)
- - Experience in using Generative AI and LLM-based tools for enhancing productivity and customer facing features

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.