Intern Technical Service/ Customer Support

Description

Co-op Opportunity – Customer & Technical Support

Location: Vancouver, BC

Company: ChartWorld North America (A Teledyne Technologies Company)

Employment Type: Co-op Term (Full-Time)

We are currently seeking a motivated co-op student from a maritime institute to join our Global Team in Vancouver. This is an exciting opportunity to gain hands-on experience in marine navigation systems, radar technology, and customer support operations within a dynamic and globally connected environment.

Key Learning Objectives

As a co-op student, you will have the opportunity to:

• Develop foundational skills in customer support and technical troubleshooting within a maritime technology environment
• Learn how to manage and resolve support cases using Salesforce - CRM, a leading customer relationship management tool
• Gain hands-on experience with chart loading, software activation, and registration processes
• Contribute to the maintenance and enhancement of internal documentation, including the FAQ and Knowledge Base
• Understand how PAYS position reporting works
• Participate in onboarding workflows and documentation for fleet retrofit projects
• Collaborate with cross-functional teams and build familiarity with ECDIS and other navigation systems
• Learn about standard nautical publications and how they vary based on flag state requirements
• Gain exposure to IMO implementation rules and regulations applicable to deep-sea vessels, enhancing your understanding of international maritime compliance
• Strengthen your ability to work independently while contributing to a supportive and experienced team

Qualifications

• Currently enrolled in a Co-Op program in a maritime institute or related technical program
• Interest in marine electronics, navigation systems, and customer service.
• Strong communication and organizational skills.
• Basic IT knowledge and familiarity with CRM systems (Salesforce preferred but not manditory).
• Proficiency in English (spoken and written).
• Ability to work independently and in a team environment.
• Experience or coursework in marine technology is an asset.
• Nautical Watch-keeping Certificate or prior customer service experience is a plus.

Why Join ChartWorld as a Co-op?

At ChartWorld, we are committed to providing meaningful learning experiences for co-op students. As part of our team, you will benefit from:

• Convenient access to the workplace – Close to public transit.
• Fully subsidized on-site cafeteria.
• Flexible working hours to support a balanced learning and work experience.
• Hands-on exposure to ECDIS and other advanced marine navigation technologies.
• Opportunities to visit simulators center and operational vessels, offering real-world insights into bridge systems and vessel operations.

You will be immersed in a collaborative environment where learning is continuous and mentorship is readily available. Our team includes professionals with extensive maritime experience, including former captains and officers, who are eager to share their knowledge and support your development.

ChartWorld, as part of Teledyne Technologies, is deeply committed to conducting business with the highest ethical standards. We expect all team members to uphold applicable laws, regulations, and industry best practices. Our reputation for integrity and innovation is as important to us as the solutions we deliver to the global maritime industry.

Salary Range:

$34.600,00-$46.100,000

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​