Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Requirements
Benefits
Call Center & Contact Center Professionals • Winnipeg, MB, CA
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Lead the design and optimization of multi-channel contact center solutions using Genesys, integrating AI and CRM, while ensuring HIPAA compliance for improved patient care. Show more
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