Program Lead

The SAAS Program Lead conducts and oversees highly complex business projects by applying cross functional expertise in project management. Responsibilities include managing projects end-to-end through the planning, development, execution, and implementation stages, while adhering to enterprise project practices and maintaining Company Values.

Responsibilities

• Lead and deliver projects from planning to realization with full responsibility and accountability for the business outcomes through consistent communication with project stakeholders and personnel.
• Develops, analyzes, and manages all touch points of the project plan including responsibility for scheduling, global resource forecasting, managing project financials, and providing input and justification for costs and budget impact.
• Monitors and controls the overall project performance (timeline, budget, and resource utilization) against plan and looks to department leads to implement adjustments when issues are identified and require resolution.
• Recommends or requests resources to support project demands, communicates a clear vision of business project goals and objectives, and provides functional expertise input for deliverables worked on.
• Accountable for meeting or exceeding expectations by coordinating team activities, managing milestones and deliverables, and providing performance feedback.
• Controls and mitigates project risks by performing the qualitative and quantitative analysis of risks and trigger events, planning risk response, establishing contingency plans, anticipating dependencies affected by ongoing project changes, and recommending ways to mitigate future risk.
• Manages the alignment, buy-in, and support of project stakeholders by building and maintaining relationships with internal customers, third party vendors, and senior leadership.
• Meets customer and business needs by translating business plans into tactical action items.
• Responsible for tracking and reporting on key metrics and communicating findings to project team and leadership team.
• Acts as a liaison between Development and BA team.
• Ensures all technical and non-technical documentation are completed and enables knowledge transfer through team discussions.

Qualifications

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