Community Platform Manager

What we’re looking for :

• 3-5 years working within a community org / team with 2-3 working directly as part of a community platform / product team.
• 2+ years experience in program, product or technical management.
• Strong understanding of product development lifecycle, user experience design, cross-functional collaboration, and community engagement strategies.

You have experience developing with frameworks like Agile, Design Thinking

• Passion about being a community and customer advocate. You understand why customer voices are so important, and thrive in finding innovative ways to support them.
• You believe in data driven solutions and cross-company collaboration and have the ability to work across multiple organizations to identify and execute solutions.
• Strong internal and external communication skills.
• An incredibly organized master multitasker. Flexibility and adapting quickly when priorities change.
• Experience supporting global programs.
• Experience working with various online community platforms and tools (incl : Khoros & Vanilla)
• Good technical understanding and can pick up new tools quickly.

What you can expect :

• Collaborate with internal teams like product, marketing, engineering and customer success to design, develop, and technically implement new features and improvements.
• Oversee the end-to-end product development process, ensuring timely delivery and high-quality outcomes.
• Working with Community leadership, you will support in defining and driving the product vision and strategy for the community platform, aligning with overall business objectives.
• Contribute, and maintain a product roadmap that outlines key features, enhancements, and timelines.
• Conduct member research like surveys and interviews to gather feedback and understand user needs, pain points, and preferences.
• Monitor platform performance, analyze key metrics, and make data-driven decisions to optimize user experience and engagement.
• With leadership support, develop and implement product led strategies to increase user engagement, satisfaction, and retention.
• Stay informed about industry trends, competitor activities, and emerging technologies to keep the platform competitive.
• Partner with Community PMs and operational teams on community engagement strategies, and work cross-functionally to implement and track performance of our programming.

USA-based roles only : The annual base salary for this role is between $82,000 USD and $112,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only : The annual base salary for this role is between $82,000 CAD and $112,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

What we offer : We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer : Health and wellbeing >

Maternity and parental leave top-up programs>

Wellness spending account>

Generous PTO policy >

Company-wide wellness days off scheduled throughout the year >

Wellness Coach membership>

Comprehensive health coverage Growth and future >

Employee stock option program for all full-time employees >

Retirement matching program>

Training budget, 1Password University access, and learning sessions >

Free 1Password account (and friends and family discount!) Flexibility and community >

Paid volunteer days >

Employee-led DEIB programs and ERGs and ECGs>

Fully remote environment>

Peer-to-peer recognition through Bonusly