Service Worker - Housing (AM)

Job Summary

Under direction and supervision, participates as a member of the mobile housekeeping unit in carrying out cleaning and service work involving moving from building to building within residence areas. Is required to observe safe working conditions and habits; may be assigned to day, evening and night shift and any day of the week. Works from oral and written instructions, schedules, and specific requirements which may be of a daily and periodic nature and according to procedures.

Organizational Status

Reports to Housekeeping Supervisor, Assistant Housekeeping Supervisor, or Manager.

Work Performed

Requests and receives materials and equipment for the work assigned and maintains adequate level of cleaning supplies and equipment according to instructions. Maintains and ensures such equipment is in good operating conditions.

Carries out cleaning and service work in such areas as living accommodations, suites, washrooms, kitchens, meeting rooms, porches, entranceways, lobbies, hallways, corridors, common areas, social wings, game rooms, laundry rooms, storage rooms, workout rooms and other designated areas in residences and housing units involving such duties as :

• Cleaning, dusting, sweeping, mopping, washing, vacuuming, polishing, disinfecting and scrubbing all surfaces of floors walls, fixtures and furniture, shower stalls, bath tubs, sinks, toilets, and appliances, operating light or heavy duty hand or power operated cleaning equipment, replenishing supplies such as soap, toilet paper, paper towels, writing papers etc.
• Removing old wax and polish coating from floor fixtures or furniture and re-waxing or polishing; periodic shampooing of carpets.
• Cleaning and washing interior and exterior accessible windows and other glass surfaces.
• Rearranging, moving and setting up furniture and equipment as required
• Making beds, changing linen and returning soiled linens to designated collection areas; distributing linen and collection laundry.
• Collecting garbage and waste including tidying and cleaning ashtrays, emptying waste receptacles, and depositing them in containers or pick up points.
• Cleaning vents in buildings and all drains, cleaning and servicing washrooms.
• Putting up and replacing signs on notice boards, doors or other easily reachable surfaces as required.
• Sweeping and cleaning sidewalks and related areas; cleaning snow when required.

Performs minor maintenance and repairs including such tasks as hammering in nails, hanging pictures, drapes and blinds, oiling hinges and locks, changing light bulbs, tightening screws on fixtures, minor furniture repairs and adjustments, replacing door stops, adjusting door closures, unplugging toilets, removing broken glass from windows, removing and cleaning light fixtures, changing broken switch and wall plug covers etc.

Submits reports regarding maintenance or repairs needed to buildings and utilities and report signs of failure or abuse of fixtures and furnishings.

Reports any unusual circumstances related to building security, ensures that doors and windows are properly secured.

Attends to guest requests and their needs as appropriate.

Carries out any other related duties and necessary in keeping with the requirements and qualifications for the job.

Consequence of Error / Judgement

Poor customer service will result in unsatisfactory job performance.

Supervision Received

Receives specific instructions only on new or unusual problems. Is expected to develop appropriate work procedures.

Supervision Given

May oversee the work of unskilled workers.

Minimum Qualifications

Completion of Grade 10 and a minimum one year of related experience or an equivalent combination of education and experience.

Preferred Qualifications

Preferred experience in institutional janitorial work or hotel experience. General Knowledge of cleaning rules and regulations, security and safety policies and procedures. Ability to meet physical requirements involving considerable walking, climbing and manual work. Bondable, and the ability to follow instructions and to adopt new methods and practice. Ability to work with others. Ability to communicate in English effectively verbally and in writing. Available to work weekends, may be required to work evenings.