Manager, Process Optimization

Our Story & Purpose :

Were Vancity a member-owned credit union built on the principles of inclusion and social justice. Since 1946 our relentless commitment to these values has helped us challenge the status quo and break down barriers. Weve made bold commitments to become net-zero by 2040 across all mortgages and loans and were actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada were proud to be consistently recognized as one of the countrys Top Employers. If youre ready to join our team of 2300 diverse individuals access competitive rewards and benefits and be part of a greater movement - apply today!

Your Role in Supporting Our Members :

As Manager Process Optimization you will help create the conditions for our people and members to thrive by removing friction from frontline work and modernizing how we operate with care and intention. By thoughtfully leveraging data Robotic Process Automation (RPA) and AI-driven tools you will reduce repetitive work and turnaround times across lending onboarding and account servicing allowing frontline teams to spend more time building meaningful member relationships.

This is a permanent full-time role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. This role may require you to work in-office at least once a week.

How Youll Make an Impact :

• Establishing and leading the process optimization function setting the long-term vision strategy and roadmap for operational transformation
• Designing and delivering enterprise-wide process improvement initiatives using data analytics automation AI and structured change management methodologies
• Partnering with business and frontline leaders to identify prioritize and execute high-impact optimization opportunities that reduce administrative burden and unlock capacity
• Modernizing end-to-end workflows across both front- and back-office processes to support increased volumes driven by member growth
• Leveraging automation and AI solutions to reduce cycle times improve accuracy and increase consistency across lending onboarding and account servicing
• Defining and tracking success metrics ensuring initiatives deliver measurable improvements in efficiency cost turnaround time and member experience
• Building coaching and leading a high-performing team fostering capability development and strong execution
• Championing a culture of continuous improvement innovation and operational excellence by sharing best practices and driving adoption across the organization

What Youll Bring to the Team :

Youll Thrive Here If You Are :

We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skills dont perfectly align with those listed.

What Youll Earn :

This role offers a salary range of $108500 to $114900. The base pay offered may vary depending on factors such as relevant qualifications skills previous experience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.

Why Youll Love Working Here :

A career at Vancity is more than just a job youre joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive :

Vancity Talent Programs :

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

This role is an open vacancy and our hiring process is grounded in fairness transparency and inclusion. We are committed to an inclusive barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at Were here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you can participate fully in the process.

Required Experience :

Manager

Key Skills

Loan Processing,Continuous Improvement,Lean,Management Experience,Math,Process Improvement,Fair Housing Regulations,Project Management,Process Management,Underwriting,Leadership Experience,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 108500 - 114900