Customer Success Assistant - Bilingual

We're on a mission to improve Student Life save students money and teach them how to shop smart! SPC connects students to the best brands and gives them access to exclusive discounts on relevant products, services and experiences.

In turn, we provide our partners with a loyal base of student shoppers.

Our team a creative, team-first attitude motivated by grassroots thinking that focuses on bringing value to students, with our people at the centre of all that we do.

We are all about ownership, giving each member the tools, support, and freedom to succeed. We value building careers with an eager to learn attitude to support each other’s success - inside and outside the organization.

We are fun, motivated, nimble and aren't afraid to take risks. If this sounds like a team, you'd like to be a part of, get in touch!

Reporting to our Director of Marketing and working alongside the Partnerships Manager. SPC is looking for a Bilingual Customer Success Assistant.

This person will be responsible for supporting the Grassroots strategy and delivering growth for SPC’s distribution channels.

This person will focus on forming relationships with high school and post-secondary advisors and executing campaigns and projects that drive channel growth.

With the goal of increasing engagement and sales of SPC.

Here's how you will impact SPC :

Partnership Building and Relationship Management :

• Create relationships with educational partners (high schools, universities, colleges, Student Associations, bookstores) to ensure they are actively involved in working with the SPC program.
• Customer success manage current high schools, universities, colleges, campus bookstores, and Student Associations that continuously sell SPC.
• Serve as an advisor and liaison to schools / educators and provide them with resources and support to implement the SPC program and drive awareness in their schools.

Communication and Engagement :

• Assist in delivering a robust communication plan that connects with schools regularly, including school and on-campus visits, when required.
• Participate in school grassroots events throughout the year to help promote SPC to students.
• Deliver workshops that provide educators with the skills, knowledge, and inspiration they need to positively engage their students to become members and ambassadors of the SPC program.

Data Analysis and Feedback :

• Provide feedback to the Partnerships Manager on educational trends within the high school and post-secondary environment, recommending opportunities to align with those trends where possible.
• Organize and analyze sales and educational partner data with data management tools.

Support and Operations :

• Support the Partnerships Manager on incentive programs for schools and retail.
• Manage inventory and ordering for channel distribution.
• Lead generation in high school, bookstore, university, and college.
• Support with retail distribution efforts, such as but not limited to, store calls, inventory checks, warehouse support, etc.
• Support in research and analysis for distribution channels.
• Visit retail locations when required to conduct audits of marketing materials and feedback from sales associates.
• Work alongside the grassroots team to plan and execute events for retail, high school, and campus locations.

The soft skills you bring to the team :

• Attention to Detail : handles details meticulously. Has a keen eye for the small stuff!
• Initiative : adopts a proactive attitude and is the first to come up with plans and ideas.
• Communication : can effectively communicate (verbally and in writing) at all levels of seniority - from student to senior management, in a friendly and professional fashion.
• Creativity : restructures data and ideas to achieve innovative or alternative approaches, isn’t afraid to share ideas with the team.
• Problem Solving : reviews problems by asking direct questions and uses relevant information sources.
• Collaboration and Teamwork : can adapt and work effectively with various communication styles and personalities.
• Analysis : measures the impact of actions, using both quantitative and qualitative information and research.
• Customer Focus : demonstrates a desire to proactively develop best in class solutions to drive engagement with educational partners leading to program growth.

Provides support to the Partnerships Manager to deliver higher revenue and engagement results.

What you contribute to the team :

• Minimum of 2-3 years of experience in a sales, partnership, fundraising or fund development focused role including internships.
• Degree or diploma in Business Administration, Marketing, Entrepreneurship or similar program.
• Recent Graduate with an entrepreneurial mindset
• Comfortable with making cold calls
• Exceptional written and verbal business communication skills
• Strong interpersonal skills and ability to influence and motivate people at all levels
• Ability to multitask and manage multiple projects simultaneously
• High proficiency in Microsoft Suite
• Proficiency in English and French, written and spoken at intermediate level is required

Here's what SPC offers :

• VIP SPC Membership - Shop like a Student!
• Out of Office Vacation and Personal Days
• You’ll work on a wide range of projects
• Receive guidance and feedback from seasoned professionals
• Be Social - Company Sponsored Events both virtual and in-person
• Early Friday, Every Friday we like to think it’s summer year-round
• Flexible Work remote or in-person it’s up to you

How we work :

You aren’t just valued for your experience and skillsets, but equally for your growth mindset and attitude. We work as a flat organization, working collaboratively as a team and showing up every day as our authentic selves.

Our team knows that creative solutions require a diverse approach to thinking and life experiences.

SPC is an equal opportunity employer and values diversity at our company. Our hiring process is inclusive of all candidates regardless of their race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available upon request for all aspects of the selection process.

It’s not a big deal if you don’t meet all our requirements. Only 1% of candidates will ever meet every single requirement posted on most job postings.

If you’ve read this far, click Apply Now!