Job Overview :
Become an integral part of the Flaman team as a Service Technician , where your technical expertise and dedication to exceptional service will shine. As a service technician, you will be responsible for diagnosing, repairing, and maintaining our products, ensuring they operate at peak performance. If you are passionate about solving technical challenges, providing top-notch customer service, and thrive in a hands-on environment, this role offers an exciting opportunity for you to make a meaningful impact within our organization.
Key Responsibilities :
- Technical Troubleshooting & Repair : Diagnose and repair various technical issues in our products, using your knowledge and expertise. Conduct thorough inspections to identify problems, provide accurate diagnoses, and implement effective solutions.
- Preventative Maintenance : Perform routine maintenance and inspections to prevent potential malfunctions and maintain product longevity. Create maintenance schedules and checklists, ensuring compliance with established standards and guidelines.
- Customer Service & Communication : Interact with customers to understand their concerns and provide clear explanations of repairs or maintenance procedures. Offer recommendations for improving product performance and provide exceptional customer service at all times.
- Documentation & Reporting Maintain detailed records of all service activities, including repairs, replacements, and maintenance tasks.Generate comprehensive reports on service activities, highlighting findings, solutions, and recommendations.
- Safety & Compliance Adhere to safety protocols and guidelines to ensure a secure work environment for both yourself, customers, and your team. Comply with all company policies, procedures, and industry regulations.
Desired Qualifications & Traits :
High school diploma or equivalent; technical certifications or relevant education would be considered an asset.Mechanical inclination and problem-solving skills.Familiarity with various tools, equipment, and technical components related to the industry.Excellent communication and customer service abilities.Ability to work independently and as part of a team.Company Overview :
People together, doing what’s right, making a difference.
Flaman is a group of individuals working together with the guidance of our 3 values : Customer Responsibility , Achievement of Goals , and Making Things Better . We call ourselves an " Extended Family " and all value the support , team atmosphere , autonomy , and social interaction that are key to our culture and our success.
Customer Responsibility : We each have a responsibility to every customer, and we believe the best way for us to ensure continued success is to create the best experience for and relationship with them. This is a team effort - everyone needs to be committed to creating a positive customer experience.
Achievement of Goals : Every team member plays a role in achieving company goals. No matter your position with Flaman, everyone plays a role in the achievement of department, division, or company-wide goals.
Making Things Better : Flaman believes in making things better for our team, our communities, and our business. We take pride in the fact that we are a business that believes in giving back. We are always looking for worthy causes / people and take pride in the charitable donations of time and money we provide.
Benefits & Perks :
Are you ready to embark on a fulfilling career journey? Join our dynamic team and make a significant impact on maintaining our seamless operations. As a Flaman employee, here are some of the benefits and perks that come with being part of our team :
Competitive Compensation : We offer a competitive wage, valuing your dedication and hard work.Opportunities for Growth : Take advantage of professional development opportunities and a clear career advancement path, empowering you to reach your full potential.Comprehensive Benefits : Enjoy peace of mind with life insurance and short / long-term disability income insurance, providing financial security in unexpected circumstances. Prioritize your health with our group extended medical, dental, and vision insurance plans.Financial Planning : Secure your future with our group pension plan, complemented by employer matching savings contributions, ensuring your retirement is well-planned.Support & Assistance : Gain access to our Family Assistance Program, offering counseling and various other forms of assistance, underscoring our commitment to your overall wellness and mental-health.