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technical support specialist – information technology (IT)
technical support specialist – information technology (IT)Fidelity IT Solutions Inc. • Toronto, ON, CA
technical support specialist – information technology (IT)

technical support specialist – information technology (IT)

Fidelity IT Solutions Inc. • Toronto, ON, CA
30+ days ago
Job type
  • Full-time
  • Permanent
Job description
  • Education: College/CEGEP
  • Experience: 1 year to less than 2 years
  • or equivalent experience

    • Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidents
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
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Technical support specialist information technology IT • Toronto, ON, CA

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