technical support specialist – information technology (IT)Fidelity IT Solutions Inc. • Toronto, ON, CA

technical support specialist – information technology (IT)

Fidelity IT Solutions Inc. • Toronto, ON, CA

Il y a plus de 30 jours

Type de contrat

Temps plein

Permanent

Description de poste

Education: College/CEGEP
Experience: 1 year to less than 2 years
or equivalent experience

Tasks

Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Supervise other technical support workers in this group
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service
Manage incidents
Work Term: Permanent
Work Language: English
Hours: 40 hours per week

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Technical support specialist information technology IT • Toronto, ON, CA

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