technical support specialist – information technology (IT)Fidelity IT Solutions Inc. • Toronto, ON, CA
technical support specialist – information technology (IT)
Fidelity IT Solutions Inc. • Toronto, ON, CA
30+ days ago
Job type
- Full-time
- Permanent
Job description
- Education: College/CEGEP
- Experience: 1 year to less than 2 years
- or equivalent experience
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
Tasks
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Technical support specialist information technology IT • Toronto, ON, CA
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