Program SupportCity of Edmonton • Edmonton, Division No. 11, CA

Program Support

City of Edmonton • Edmonton, Division No. 11, CA

3 days ago

Job type

Full-time

Job description

This Program Support position will involve collaborating within the Branch to update administrative data, tools, systems, and processes for operational training. This includes configuring training settings, process modification, implementing new features, and resolving issues to ensure a smooth transition to the new Learning Management System (LMS). Additionally, they\'ll be responsible for facilitating data management, knowledge sharing, documentation, and training processes for Waste Services\' operational training. This includes coordinating learning data, procedures, and training materials, as well as creating and distributing resources for users.

Responsibilities

Assist in improving the current state of training data evaluation and record cleanup
Ensure that Waste Services\' training data, tools, processes, and systems are compatible with the LMS
Support the Waste Services Systems Training Specialist in resolving transitional issues
Administer the roll out of new / or updated apps, processes, or systems for Waste Services, including necessary training data, tools, and record keeping
Compile data and feedback from training courses, certification and competency statistics, as well as spotting trends and reporting on them
Support the Waste Services Systems Training Specialist with creating, maintaining, and updating automations for the Waste Services Branch
Develop and maintain manuals for the Waste Services Training team
Assist the Waste Services Systems Training Specialist in developing policies, procedures, processes, and design of end user resources for Branch staff to support system and software adoption
Collaborate with the project team and operational leaders to develop evaluation tools for measuring adoption rates and effectiveness of Waste Services\' operational training, systems, and software training
Collaborate with partners, subject matter experts, and front line staff within Waste Services
Perform other related duties as required

Qualifications

Completion of an appropriate certification program from an approved business school / college

Minimum of four (4) years progressively responsible experience in the learning management system area OR

Minimum of five (5) years progressively responsible experience supporting digital automation and business process support

Related experience in the knowledge of current state organizational practices for operational training in Waste Services and Open Text (COE) Learning Management System administration

Assets

Experience conducting internal training and / or local troubleshooting on internal business data programs and systems (LMS, SAP, SAPAriba)

Skills Required for Success

Relationship management between levels of the operational area and Corporate services

Documentation, process, and procedure development

Strong organizational skills with the ability to multitask, manage time effectively, and handle tight deadlines

Demonstrated ability to gather requirements, develop documentation, and facilitate implementation training

Proven track record of aligning priorities and connecting strategy to achieve specific outcomes in application configuration and implementation

Knowledge, skill, ability and experience engaging, negotiating and building buy-in with partners

Proven skill and ability developing and configuring applications, demonstrating an understanding of how the application will impact business processes and workflows

Notable knowledge, skill, ability and experience as an application “super-user”; training staff and leading knowledge management processes and procedures

Strong verbal and written communication, including document / report writing, procedure writing, presentation development and delivery

Knowledge of emerging technologies and the ability to present ideas, recommendations, and proof of concepts to senior level partners (within and outside the organization)

Alignment to our Cultural Commitments and Leadership Competencies ( https : / / bit.ly / 4brRrXm )

Embracing a culture of equity, diversity, reconciliation and inclusion

Applicants may be tested

Work Environment

Note : This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton / Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca . Learn more about our benefits https : / / bit.ly / COEbenefits

Up to 1 temporary full-time position up to 11 months

Hours of Work : 40 hours per week

Salary : $31.256 - $39.160 (Hourly)

Recruitment Consultant : SL / JR

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

#J-18808-Ljbffr

Create a job alert for this search

Program Support • Edmonton, Division No. 11, CA

Similar jobs

Computer programming Private Tutoring Jobs Beaumont (Alberta)

Superprof • Beaumont (Alberta), Canada

Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more