Program Specialist (2998)

We are looking for a Program Specialist to provide individualized academic progression guidance and coaching supports for students in the School of Construction and Building Sciences diploma, certificate, and apprenticeship programs. Program Specialists focus on holistically supporting and empowering students as they work towards achieving their educational goals.

Please note : This posting will be used to fill three positions.

Proceeding with this role, we employ a Learning Outcomes approach to engage and empower students as they progress through the student lifecycle. Our Program Specialists support students in understanding how their plans and actions affect their academic and life aspirations. They are dedicated, motivated professionals with a high level of intercultural competence and are comfortable working with students from diverse backgrounds. The Program Specialist’s focus is to support the progression and retention of our current students, and in some circumstances also provide professional program‑specific advising to prospective students and alumni.

Program Specialists engage in considerable contact with students through one‑on‑one sessions, group settings, or workshops and are expected to apply comprehensive knowledge about key academic programs and pathways, internal and external agencies and associations, policies, procedures, student supports and financial services within the scope of their responsibilities. They must interpret student needs to provide individualized, student‑centered service, and create and facilitate outcomes‑based group workshops. Program Specialists are well‑versed in all related programs / pathways and how to access or refer to typical holistic student supports / services, providing contextually appropriate guidance to all School of Construction and Building Sciences students through the various stages of the student lifecycle. They will actively contribute to the continuing development of their area of focus, working collaboratively with colleagues and other program and service areas across NAIT. Program Specialists must also be comfortable with change and proactively suggest improvements to student‑facing processes, student experiences, and business processes.

Key Responsibilities

• Provide individualized context‑appropriate diploma, certificate, and apprenticeship program‑specific guidance / coaching to students (prospective, current, and returning) to support their academic progression.
• Provide transactional supports, case management of at‑risk students, and / or appropriate referrals.
• Assist students in navigating electronic and other resources.
• Actively contribute to the enhancement of student‑facing services and business processes.
• Reporting activities.
• Facilitate outcome‑based information sessions and / or workshops.
• Collaborate with programs and services at NAIT to facilitate positive student experiences.
• Maintain student records.

Skills & Abilities

Qualifications

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS), or the Comparative Education Services (CES).

Remuneration

$57,314.92 – $76,022.18 annually, plus a comprehensive benefits package (Classification – Student Advisor II). This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Please submit a resume and cover letter to be considered for this opportunity.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work‑life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year’s. NAIT supports a flexible work environment, enabling staff to request approval for on‑campus, off‑site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada. NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any accommodations, please connect with us at careers@nait.ca.

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