Knowledge and Training Analyst-1

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Administration Level C

Job Title

Knowledge and Training Analyst-1

Department

Change and Communications Integrated Service Centre Finance and Operational Excellence VP Finance and Operations

Compensation Range

$7622.83 - $11886.67 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge qualifications and experience for the the normal course employees will be hired transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

December 3 2025

Note : Applications will be accepted until 11 : 59 PM on the Posting End Date.

Job End Date

December 18 2026

This position is expected to be filled by promotion / reassignment and is included here to inform you of its vacancy at the University.

At UBC we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research innovation and learning for all faculty staff and students. Our commitment to employment equity helps achieve inclusion and fairness brings rich diversity to UBC as a workplace and creates the necessary conditions for a rewarding career.

Job Summary

The University of British Columbia (UBC) is a global centre for teaching learning and research consistently ranked among the top 20 public universities in the world and recently recognized as North Americas most international university. UBC is a diverse environment with almost every industry vertical represented from healthcare education food and beverage legal media real estate etc. and with more than 70000 members of the community UBCs service providers need to be able to meet a variety of stakeholder needs with both robust and mature operational capabilities combined with the agility and innovation required to meet the ambitious objectives laid out in its new Strategic Plan : Shaping UBCs Next Century.

The Integrated Service Centre (ISC) maintains continuously improves and enhances the systems and processes that support operational functions of UBC including human resources and finance (and student services in the future). Team members within this unit will work cross-functionally with other departments / units across UBC. The vision for the ISC is to provide integrated services that create an enriched user experience for UBC faculty staff and students.

The Knowledge and Training Analyst develops updates and maintains ISC knowledge banks (e.g. ISC knowledge processes training artefacts quality assurance guidelines etc.) and enables a self-service knowledge base and product training within the ISC and across the UBC community.

The Knowledge and Training Analyst supports knowledge collection processes to ensure both internal and external-facing knowledge material is up to date relevant and complete and conducts needs assessments to understand training and development gaps across a wide variety of stakeholder groups

Organizational Status

Reports to the Change Management and Communications Senior Manager. Works in partnership across the ISC and the broader UBC community to deliver an integrated solution for all stakeholders continuously improving upon ISC service and related product solutions. Frequently engages with teams and team members across the broader ISC and UBC community to collect and distribute knowledge and to understand and execute on product training requirements.

Work Performed

1) Provides knowledge management and training support for the ISC and broader UBC community.

• Executes on the ISCs approach to knowledge acquisition documentation and dissemination.
• Curates training content and materials including learning modules articles and presentations as ISC product changes occur.
• Manages tasks related to knowledge translation and exchange spanning multiple channels.
• Oversees the collection and documentation of knowledge including ISC knowledge processes metrics training materials and QA guidelines.
• Assesses training needs based on varying audiences developing subsequent supporting training strategies and plans.
• Translates technical knowledge into accessible material (e.g. self-service knowledge base web content training materials FAQs etc.) to increase usability and improve UBC community experience.

2) Develops and maintains effective partnerships within the Service Centre (ISC) to develop leading knowledge material for the ISC.

3) Advocates for a partnership that moves UBCs practices from system of record to platform of engagement through collaborative and innovative efforts.

4) Actively promotes best practices in the security and privacy of personal information and data; makes recommendations to improve processes and procedures where necessary.

5) Performs other related duties as required.

Consequence of Error / Judgement

Contributes to the broader CMC team and UBCs knowledge management communication training and change strategies. Supports decision-making regarding the planning and delivery of an existing large complex and campus-wide product. Focusing on partnerships and product usability will ensure optimal functionality and customer satisfaction and support of ISCs strategic goals.

Supervision Received

Reports to the Change and Communications Senior Manager. Work in partnership on a team with wide latitude across the ISC. Work is reviewed in terms of quality achievement against objectives and focus on collaboration and innovation.

Supervision Given

Acts a mentor or coach to peers as required.

Minimum Qualifications

Undergraduate degree in a relevant discipline. Minimum of five years of related experience or the equivalent combination of education and experience.

Preferred Qualifications

Undergraduate degree in a relevant discipline. Information Systems Adult Education English Communications Adult Education or Library Science Minimum of five years experience or the equivalent combination of education and experience. Specialized experience in knowledge management or training within a change management and communications capacity is preferred. Experience with IT knowledge management and ITIL principles an asset. Workday experience is an asset. Experience working in a complex academic and multi-union environment is preferred. UBC experience is an asset.

Required Experience :

IC

Key Skills

Internal Audit,Accomodation,Facilities Management,Jpa,Government,Architecture

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 7622 - 11886