Quality Care Liaison

FNHA Overview

About us

The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

Title : Quality Care Liaison, Vancouver Coastal Region

Salary : $70,677 - $88,399 - $97,239 (pay range explained below)

Contract : Term until March 2024

Hours : Monday – Friday (core hours 9am-3pm Mon-Fri)

Location : Park Royal, West Vancouver

About the role

Are you passionate about making a profound impact on the lives of self-identifying First Nations individuals in the enchanting Vancouver Coastal Region? If you're up for a thrilling role that combines cultural expertise, compassion, and a dash of magic, keep reading!

As the Quality Care Liaison, you'll lead with culturally unique support, coordinating feedback across a wide range, including acute care, residential services, mental health, public health, home health services, and community systems. You'll pioneer the FNHA approach, transforming complaints, and shaping the future of client / patient care.

About you

To excel in this role, you should possess a university degree in social sciences, health, or a related field. Furthermore, you'll need a solid 5-7 years of recent, pertinent experience working with First Nations organizations and communities, preferably in the Vancouver Coastal Region. Additional qualifications such as training in patient safety investigation and quality improvement, along with cultural safety or trauma-informed care training, are highly beneficial. Your experience should also demonstrate your ability to handle First Nations patient and family interactions with cultural sensitivity, humility, and an emphasis on respect, compassion, and empathy.

Please refer to Job Specification section of the Job Description for more details.

Working at FNHA

As a member of the team, you will have access to a wide range of employee benefits from day one, including :

• Municipal Pension plan with an employer contribution of 9.31% (after 3 months)
• 3 weeks’ vacation, which increases with service to 4 weeks, plus 5 personal days, 1 volunteer day, and 14 public holidays including National Indigenous People’s Day and National Day of Truth and Reconciliation
• Access to group health benefits and a Health Care Spending Account through Canada Life on day 1 of employment
• And more!

The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals with Indigenous ancestry who chose to self-identify (First Nations, Inuit, Métis).

Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.

Incumbents are typically hired, transferred, or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities, and experience in relation to the role requirements. The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level.

As a health and wellness organization, the FNHA has aligned with the Provincial Public Health Order released on October 14, 2021. We have a mandatory COVID-19 vaccination policy for all employees at First Nations Health Authority. This policy requires all employees to be fully vaccinated against COVID-19. If selected for employment, you will be required to provide proof of vaccination by providing a copy of your BC Vaccination Card Passport with the QR code.

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.