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Network Operations Analyst

Network Operations Analyst

SPECTRAFORCEMontreal, QC, Canada
7 days ago
Salary
CA$25.00 hourly
Job description

Network Operations Analyst

Fairfield, CA 94533 (100% ONSITE)

24 Months

  • LOCAL CANDIDATES ONLY

This is a 5 / 8 Schedule : Monday – Friday, 9 : 00 AM to 5 : 30 PM

  • Client laptop, docking station and phone will be provided

    • Top things :

  • Strong email writing & verbal communication, along with multitasking
  • Excellent phone skills (Managing Conference calls / Bridges)
  • Windows 10, Microsoft Office Suite, & web browser experience
  • Experience with web based and thick client monitoring tools (Application and Network)
  • Incident command, ticket management, escalations & tracking

    • Job Responsibilities

  • This is the Incident / Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification.
  • Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
  • Process routine change requests and work orders.
  • Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
  • May act in a lead capacity to open and manage technical conference bridges, updating incident and / or problem management tickets as needed.
  • Develop and distribute ongoing updates / notifications for outages in progress as directed by a Service Manager or Supervisor.
  • Miscellaneous Incident Commander tasks
  • Manage timely ticket updates.

    • Skills Required / Desired

  • BA / BS in Information Technology or related field or equivalent work experience.
  • Intermediate knowledge of network protocols, software applications, and operating support systems.
  • Current Networking Certification; ITIL Certification.
  • Minimum of 2 years of experience in telecommunication, internet, or network operation center environments.
  • Previous experience working in ticket management systems / applications (I.E SMC Remedy), monitoring network devices and software operating systems.
  • Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner.
  • Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.
  • Able to support shift schedules as required to meet business needs

    • About Us : Established in 2004, SPECTRA FORCE ® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001 : 2015 / ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRA FORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at : http : / / www.spectraforce.com

    Benefits : SPECTRA FORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRA FORCE provides unpaid leave as well as paid sick leave when required by law.

    Equal Opportunity Employer : SPECTRA FORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at [email protected] if you require reasonable accommodation.

    California Applicant Notice : SPECTRA FORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting [email protected].

    LA County, CA Applicant Notice : If you are selected for this position with SPECTRA FORCE , your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.

    At SPECTRA FORCE , we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is : $25.00 / hr.